Patient Services Representative II

US Oncology Network-wide Career Opportunities; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The US Oncology Network is seeking a Patient Services Representative to join the Gynecologic Oncology team at the Central Austin location. This full-time role runs Monday–Friday, 8:30am–5:30pm, with no weekends or major holidays.

Levels 1–Sr depend on candidate experience, offering a path for growth within a large oncology network. Responsibilities include insurance verification, eligibility, pre-authorization, patient counseling on financial aspects, and follow-up on accounts.

Qualifications

• High School Diploma or equivalent required.
• 0–3 years of medical business office experience for Level 1.
• 3–5 years medical business office experience for Level 2.
• Minimum five years medical business office experience for Level Sr.

Responsibilities

• Ensure insurance, demographic, and eligibility information is collected and entered accurately.
• Collect co-pays, deductibles, and other out-of-pocket amounts at the visit.
• Verify insurance, obtain pre-authorization, and advise patients on benefits and financial obligations.
• Post items, balance receipts, and prepare deposits as needed.
• Review EOBs for consistency and submit claims for payment.
• Resolve patient questions/complaints regarding billing and adjust accounts as necessary.
• Follow up on assigned accounts and employ collection techniques to maintain current status.
• Set up financial arrangements with patients when needed.
• Assist patients with researching community resources including housing, transportation, and medications.

Job description

Overview

The US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology. This full-time position will support the Gynecology Oncology department at the Central Austin location (6204 Balcones Austin, Texas 78731). This is a full-time Monday-Friday 8:30am-5:30pm position with no weekends, call, or major holidays.

This position can be a level 1, 2, or Sr based on candidate experience.

Notes from the hiring manager:

Texas Oncology's Gynecologic Oncology Clinic in Central Austin is the perfect place to grow your career in women's health. Join a supportive, team-oriented environment where collaboration, professional development, and work life balance are top priorities, and work alongside compassionate professionals who make a meaningful difference in patients' lives every day. If you are ready to take the next step in your career and contribute to exceptional patient care, we encourage you to apply and become part of our dedicated oncology team.

As a part of US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the Patient Services Representative do?

Under direct supervision, performs general business office functions that may include some or all of the following: billing and claim submissions; charge capture and payment posting; insurance verification and eligibility; obtaining pre-authorization; counseling patients and families on insurance and payment issues; and account follow-up and payment resolution. As necessary, assists patients and families with obtaining community resources including, but not limited to, housing, transportation, and financial support. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary.
• Collects and reviews all patient insurance information and completes insurance forms. Collects co-pays, deductibles and other out of pocket amounts at the time of visit.
• Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations.
• Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail. Prepares deposits for bank as needed.
• Reviews Explanation of Benefits (EOB) for consistency.
• Submits files and processes all claims for payment. Researches and resolves claim delay issues.
• Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence. Provides all documentation to expedite payment.
• Follows-up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments.
• Sets-up financial arrangements with patients as necessary.
• As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.

Qualifications

The ideal candidate for the Patient Services Representative will have the following background and experience:

Level 1

• High School Diploma or equivalent required.
• This position is entry level and requires 0-3 years of medical business office experience.

Level 2 (in addition to level 1 requirements)

• Minimum 3 to 5 years medical business office experience.

Level Sr (in addition to level 1 and 2 requirements)

• Minimum five years medical business office experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.