Patient Services Representative - Evergreen

Fred Hutchinson Cancer Center (Fred Hutch); Kirkland (WA); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical/vision

Dental

Flexible spending accounts

Life insurance

Job summary

Fred Hutchinson Cancer Center in Kirkland, WA is hiring a Patient Services Representative for the Evergreen campus. You will be the first point of contact for patients, families and caregivers, facilitating check-in and delivering patient-centered service.

The role is full-time, onsite, with a daytime schedule on weekdays, and requires strong communication, organization, and the ability to navigate multiple systems in a fast-paced healthcare setting.

Qualifications

• Six months to one year experience in a customer service environment.
• Ability to work in a fast-paced healthcare setting.
• Strong time-management and independent task handling.
• Excellent verbal and written communication skills.

Responsibilities

• Greets and screens patients and checks them in using an automated system.
• Distributes paperwork to patients, families and staff.
• Triages questions from callers and routes to the appropriate staff.
• Performs general clerical duties and orders supplies.

Skills

Customer service

Time management

Communication

Computer literacy

Education

High School diploma or equivalent

Job description

Patient Services Representative - Evergreen

Job ID: 31980

Type: Regular Full-Time

Location: US-WA-Kirkland

Category: Administrative Support

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service.

1.0 FTE - 40 hours per week - Mon through Fri - Variable 8a-5p - Fully Onsite at the Evergreen Hospital Communnity Site in Kirkland, WA

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.

Qualifications

Required:

• High School diploma or equivalent.
• Six months to one year experience in customer service environment
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.
• Can use a mouse, navigate computer programs and use email in a professional setting

Preferred:

• Medical terminology.

The hourly pay range for this position is from $24.50 to $34.88 and pay offered will be based on experience and qualifications.

1.0 FTE - 40 hours per week - Mon through Fri - Variable 8a-5p - Fully Onsite at the Evergreen Hospital Communnity Site in Kirkland, WA

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Benefits

• medical/vision
• dental
• flexible spending accounts
• life

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.