Patient Services Representative (Entry Level - PreDoc Dental Clinic)

UT Health San Antonio; San Antonio, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Retirement plan

Paid time off

Job summary

UT Health San Antonio's PreDoc Dental Clinic is seeking an entry-level Patient Services Representative to support front-desk activities, schedule appointments, perform check-in/out, verify insurance benefits, obtain authorizations, and provide telephone triage. Under direct supervision, you will greet patients, manage registrations, collect copays, maintain records, and route calls.

A high school diploma or GED and 1 year of related experience are required, with proficiency in

Qualifications

• Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements.
• Ability to monitor important and complex projects concurrently.
• Proficient with Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
• Strong written and verbal communication skills, including drafting memorandums and letters.

Responsibilities

• Greets patients, verifies insurance eligibility, reviews registration, obtains authorizations, and assists in collecting copays.
• Maintains patient records and prepares charts, ensures test results are filed.
• Handles phone calls and routes to appropriate departments as needed.
• Manages patient appointments aligning with physician schedules and protocols.
• Performs other duties as assigned.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Lotus Notes/Email

Education

High school diploma or GED

Job description

Patient Services Representative (Entry Level - PreDoc Dental Clinic)

Job Description

Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorization, and providing telephone triage.

Responsibilities

• Greets patients, verifies insurance coverage and eligibility, reviews new patient registration, obtains authorizations, assists in the collection of copays and enters new patient information.
• Maintains medical and insurance referral records and prepares patient charts.
• Ensures test results are filed.
• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to the physician's schedules and/or protocols.
• Performs all other duties as assigned.

Qualifications

• Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Ability to monitor important and complex projects concurrently.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
• Ability to effectively communicate verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.

EDUCATION:

• High school diploma or GED is required.

Required Skills

• One (1) year of related related experience is required.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

About Us

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Benefits Overview

Medical

UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental

Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision

Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability

Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs

Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement

Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off

A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

Discounts

Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

Job Info

• Job Identification 7999
• Job Category Clinical Programs & Services
• Posting Date 10/02/2026, 07:10 PM
• Locations 0002 7703 Floyd Curl Drive, San Antonio, TX, 78229, US (On-site)
• Job Schedule Full time