Patient Services Representative- Emergency Department Part Time Evening/Night Flex

Centralus Health; Town of Ithaca (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health's Emergency Department is seeking a Patient Services Representative to deliver friendly, efficient service in a fast-paced hospital setting at Cayuga Medical Center in Ithaca, NY. You will handle patient intake, consent processing, payments, and support coordination with clinical staff.

The role requires rotating shifts and onsite work at 101 Dates Drive, Ithaca NY 14850, with a mix of afternoon, evening, and overnight coverage.

Qualifications

• High school diploma or equivalent.
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Ability to work independently.

Responsibilities

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Skills

High school diploma or equivalent

Professional manner

Interpersonal communication

Attention to detail

Independence

Tools

Microsoft Office

Job description

About Cayuga Health

Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.

About Cayuga Health

Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.

Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more at www.cayugahealth.org.

Patient Services Representative- Emergency Department

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Roles And Responsibilities

• Patient intake, such as greeting and check-in patients/verifying/updating patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages, and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Required Skills And Experience

• High school diploma or equivalent
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Ability to work independently

Preferred Skills And Experience

• Proficient in Microsoft Office Suite (Word, Outlook)
• Knowledge of medical terms and practices preferred

Physical Requirements

• 80% standing 20% sitting

Location and Travel Requirements

• Location: Onsite at Cayuga Medical Center - 101 Dates Drive Ithaca NY 14850
• Shift: Schedule Details Flex Hours: Shifts will range between mainly 3 PM and 7 AM. (MUST be able to flex to all these shifts below)

Typical Shifts Selections

• 10:45 AM - 11 PM (occasional shift)
• 10:45 AM - 7 PM (Rare shift)
• 2:45 PM - 11 PM
• 10:45 PM - 7 AM
• 6:45 PM - 7 AM

Shift Structure

Two 8-hour shifts and two 12-hour shifts per week, offering three days off a week. (this will likely not be in a row) We will TRY to offer 3-12 hours shifts a week if staffing allows.

Additional Information

Weekends And Holidays

The position includes rotating holidays and every other weekend. If Per Diems cover your weekend days, we can work you into weekday shifts only.

• Travel: 0% Travel can be expected in this role

Pay Range Disclosure

• $18.50 to $23.00 per hour

Centralus Health and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at [e-mail].