Patient Services Representative, Cayuga Heart and Vascular, Ithaca Mall

cayugahealthsystem; Town of Ithaca (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Cayuga Health System is seeking a Patient Service Representative to support cardiology and related clinics. The role involves assisting patients and staff with administrative and clerical needs, coordinating scheduling of tests and procedures, and ensuring accurate demographic and authorization information.

Ideal candidates will have an Associate's degree or equivalent experience, strong Microsoft Office skills, and excellent interpersonal and time-management abilities.

Qualifications

• Associates degree or equivalent experience required.
• Strong proficiency in Microsoft Office.
• Excellent interpersonal and communication skills.
• Effective time management and prioritization.
• Experience with EMR systems preferred (Meditech, Medent, Epic).

Responsibilities

• Coordinate with outpatient clinics to schedule cardiac testing and invasive cardiovascular procedures.
• Verify patient demographics, procedural ordering, and procedural authorization across services.
• Reconcile provider and department schedules with unit schedules and verify block utilization.
• Create and organize all aspects of patient charts and maintain office supplies.
• Manage the front desk operations and provide a welcoming, patient-facing atmosphere.

Skills

Associates degree or equivalent

Microsoft Office

Interpersonal skills

Time management

EMR experience

Education

Associate's degree or equivalent experience

Tools

Meditech

Medent

Epic

Job description

Patient Service Representative

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities

• Coordinate with outpatient clinics to schedule cardiac testing and invasive cardiovascular procedures.
• Collaborate with outpatient and inpatient services to verify patient demographics, procedural ordering, and procedural authorization.
• Reconcile provider and schedules with procedural unit schedules and verify appropriate block utilization
• Creates and organizes all aspects of patient charts, maintains adequate levels of office supplies.
• Manage the operations of the front desk of the department, provide a welcoming forward facing demeanor for all incoming outpatients and provider requests.

Required Skills and Experience

• Associates degree or equivalent experience
• Proficient in Microsoft Office suite
• Strong interpersonal skills with experience in customer service
• Good time management and prioritization skills

Preferred Skills and Experience

• Previous medical office experience preferred
• College-level training/education in a healthcare support field preferred
• Previous EMR use/training helpful
• Experience in Electronic Medical Record Systems such as Meditech, Medent, and Epic

Location and Travel Requirements

• Onsite: Cardiology MOB location along with Ithaca mall

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [e-mail].