Patient Services Representative and Rehabilitation Technician

100 Georgetown Hospital System; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Tidelands Health is seeking a Patient Services Representative I / Rehabilitation Technician to join our team. You will be the first point of contact for patients, handling registrations, scheduling, and benefit communications in a busy clinic setting.

Responsibilities include greeting patients, answering calls, collecting payments, assisting therapists, and supporting EMR documentation. A High School Diploma and healthcare exposure are preferred; BLS certification within 30 days is required.

Qualifications

• Medical Terminology knowledge required.
• Customer service experience.
• Time Management skills/ability to multi-task.
• Ability to quickly develop rapport with customer base including but not limited to physicians, coworkers and ancillary personnel.
• Demonstrates the ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems.

Responsibilities

• Greeting patients as they enter the clinic and assisting with registrations.
• Answering incoming phone calls, scheduling patients, and communicating benefits.
• Scanning patient documentation and collecting payments; running reports as directed by management.
• Providing support in patient care and assisting therapists.
• Maintaining clean and prepared treatment areas and equipment.

Skills

Medical Terminology

Customer Service

Time Management

Rapport Building

Decision Making

Education

High School Diploma with college or specialized training

Tools

EMR/EHR

Job description

Employee Type

Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Patient Services Representative I/Rehabilitation Technician Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

A Brief Overview

The Patient Services Representative/Rehabilitation Technician is the first point of contact for the patient.

Essential responsibilities

Essential responsibilities include, but are not limited to, greeting patients as they enter the clinic, answering incoming phone calls, scheduling patients, assist in the patient registration process, communication of benefit information, scanning patient documentation, collection of payments, and running reports indicated by managements.

Provides support in patient care and in carrying out therapeutic activities as directed by the therapist in a team environment consistent with professional practices and ethical standards.

Provides cleaning and preparation of treatment areas and equipment as established by the department.

Will have home facility assignment but remains ready to float emergency situations to other TH locations.

The employee will complete other duties as assigned.

What you will do

Tracking outbound / inbound department documentation and communicating patient information Patient monitoring and equipment set-up activities are performed independently Performs and completes end of month cleaning, daily temperature logs, and maintains clinic inventory Promotes and ensures excellent customer satisfaction as evident through positive responsiveness and attentiveness to patient and family needs.

Education Qualifications

High School Diploma with college or specialized training

Experience Qualifications

Required Experience Qualifications Previous experience in a healthcare setting preferred Required Experience Qualifications Previous experience with Insurance Payer regulations preferred Required Medical terminology knowledge Preferred Prior experience with interpreting and following detailed policies and workflows Required Prior experience with electronic medical records in a healthcare environment Required Prior experience obtaining authorizations and scheduling appointments, rehabilitation preferred. Required

Skills and Abilities

Medical Terminology knowledge required. Customer service experience Time Management skills/ability to multi-task preferred Ability to quickly develop rapport with customer base including but not limited to physicians, coworkers and ancillary personnel Demonstrates the ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems

Licenses and Certifications

Basic Life Support Certified - American Heart Association within 30 Days Required

Physical Demand

Medium Physical Demand

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.

Equal Opportunity Employer

Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Tidelands Health is an equal opportunity employer (EOE).

Tidellands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.

At Tidelands Health, we are united by a single, shared mission: We help people live better lives through better health. It's a commitment embodied in the extraordinary care we provide our patients and the award-winning workplace that welcomes our team every day. A proud not-for-profit organization, we are the largest health care provider in our beautiful coastal region of South Carolina. Enjoy year-round access to the Myrtle Beach area's warm, sunny climate and outstanding quality of life as you fulfill your professional dreams. Here, you'll find a workplace culture built around a spirit of inclusion, teamwork, mutual respect and recognition for a job well done. Discover what it's like to work for an organization that values who you are as much as we appreciate what you do.