Patient Services Representative

UPMC; York (York County); On-site; USD 35,000 - 52,000; Full time

Job summary

UPMC Central PA Weight Management Center in York, PA is seeking a Patient Services Representative to join our fast-paced team. You will greet patients, manage check-in/out, collect payments, verify insurance, and support patients through their care journey with empathy and professionalism.

Ideal candidates bring strong organization, multitasking, and a service-oriented mindset. Prior medical office or front desk experience is preferred, Epic experience is a plus, and you will contribute to

Qualifications

• High school diploma required.
• Two years of medical office, billing, or customer service experience preferred.
• Knowledge of medical terminology preferred.
• Epic experience preferred.
• MyUPMC and biometrics familiarity is a plus.

Responsibilities

• Provide a warm, welcoming experience for patients and visitors.
• Assist with front desk check-in and self-arrival tech as needed.
• Collect copayments and patient payments at service.
• Verify and update registration and insurance details at checkout.
• Schedule follow-up appointments and ancillary services.
• Educate patients about MyUPMC portal and enrollment.
• Triage calls and direct to appropriate departments.
• Maintain accurate patient records and scans.
• Support administrative duties and HIPAA compliance.

Skills

Organization

Multitasking

Customer service

Medical office experience

Epic experience

Communication skills

Teamwork

Education

High School Diploma

Tools

Epic

Medipac

MyUPMC Portal

Job description

Location

UPMC Central PA Weight Management Center

1600 6th Ave, Suite 114, York, PA 17403

Schedule

• Monday – Friday
• 8:00 AM – 4:30 PM
• No weekends
• No holidays

Join Our Team!

UPMC Central PA Weight Management Center is seeking a Patient Services Representative to join our busy, close-knit team in York, PA. This is a great opportunity for someone who enjoys working in a fast-paced healthcare environment, providing exceptional customer service, and supporting patients throughout their care journey.

Our office is home to an amazing team of providers dedicated to helping patients achieve their health and wellness goals. We're looking for an organized, dependable team member who can successfully multitask while maintaining a positive and professional experience for every patient.

What We're Looking For

• Strong organizational skills and attention to detail
• Excellent multitasking and time-management abilities
• Ability to work independently and collaboratively within a team
• Strong customer service and communication skills
• Prior medical office, front desk, or patient service experience preferred
• Epic experience preferred, but not required

Responsibilities

• Provide a warm, welcoming experience for all patients and visitors.
• Guide patients through self-arrival technology or assist with check-in at the front desk based on patient preference.
• Collect copayments and other applicable patient payments at the point of service.
• Confirm and update patient registration and demographic information during the check-out process.
• Schedule follow-up appointments within the practice at check-out.
• Schedule ancillary services or connect patients with the appropriate resources to arrange additional services.
• Help patients navigate the healthcare system by providing clear, easy-to-understand instructions and ensuring continuity of care through follow-up on unresolved questions or concerns.
• Demonstrate an understanding of service recovery principles and take appropriate action to exceed patient expectations and uphold the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and educate them on its benefits.
• Promote the MyUPMC patient portal and assist patients with enrollment and registration when appropriate.
• Educate patients regarding their financial responsibilities and connect them with advocacy and financial assistance resources as needed.
• Verify insurance coverage and benefits through online verification systems and telephone inquiries with insurance carriers.
• Obtain patient or family signatures for consent to treatment and financial responsibility forms in accordance with HIPAA regulations.
• Professionally triage and route incoming phone calls to the appropriate departments or clinical staff.
• Assist with administrative duties, including scanning medical records, faxing documents, and maintaining accurate patient records.
• Remain knowledgeable about MyUPMC Portal navigation and functionality, confidently explaining features and benefits to help patients access health information and care services with ease.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran