Patient Services Representative

MiniMed; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Job summary

MiniMed in the United States is seeking an Office Support professional to provide timely advice to customers, dealers, distributors and sales personnel, answering product related questions and resolving issues. You will act as a bridge between sales teams and technical staff to keep information flowing and problems addressed.

This role focuses on routine, clerical-oriented tasks with limited supervision, offering an opportunity to contribute to day-to-day objectives and customer satisfaction

Qualifications

• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Requires minimum of 2 years of relevant experience.

Responsibilities

• Provides advice to customers, dealers, distributors and sales personnel responding to product related questions, issues and problems.
• Acts as a liaison between sales personnel and technical staff.

Skills

Customer service

Communication

Liaison

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You’ll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

• Provides advice to customers, dealers, distributors and sales personnel responding to product related questions, issues and problems.
• Acts as a liaison between sales personnel and technical staff.

OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

DIFFERENTIATING FACTORS

Autonomy: Established and productive individual contributor.
Works on clerical and administrative assignments that may require application of prior experience.
Works under moderate supervision, making minor adjustments to methods and processes.

Organizational Impact: Works to deliver on day-to-day objectives with direct impact on achievement of results for the job area, including moderate scheduling or customer satisfaction implications.
Work consists of tasks that are typically routine, with some deviation from standard practice .

Innovation and Complexity: Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems .
May be required to highlight areas of concerns/problems and puts forth solutions in own job area.

Communication and Influence: Communicates typically with internal contacts within and outside of immediate team.
Obtains and provides information requiring some explanation or interpretation .

Leadership and Talent Management: May provide guidance and assistance to new or entry level employees.

Required Knowledge and Experience: Requires full job knowledge of systems and procedures obtained through prior work experience or education.
Requires minimum of 2 years of relevant experience.

#BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we’ve been redefining what’s possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we’re dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.