Patient Services Representative

Cornerstone Family Healthcare; Pine Bush (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Benefits

Retirement plan

Paid Time Off

Sick Time

Flexible Spending

Dependent Care

Paid Holidays

Job summary

Cornerstone Family Healthcare in Pine Bush, NY is actively recruiting a Patient Services Representative to join our growing team. This full-time role offers a competitive hourly rate and comprehensive benefits.

The position focuses on greeting patients, scheduling and registering visits, verifying insurance, collecting payments, and supporting front desk operations as part of the Care Team.

Qualifications

• High School Diploma or Equivalency.
• At least one year of clerical experience.
• Knowledge of data entry.
• Pleasant telephone manner and ability to work under pressure.
• Bilingual (English & Spanish) a plus.

Responsibilities

• Greet patients promptly upon entering the waiting area and respond to requests.
• Use phone etiquette and treat callers with courtesy and respect; monitor time on hold.
• Keep the waiting area clean and orderly.
• Notify supervisor of extended wait times when necessary.
• Schedule, change, and cancel appointments; verify scheduled visits.
• Assist with patient registration and verify information in the EMR system.
• Verify insurance eligibility and PCP; enter data into the EMR system.
• Collect copayments and visit payments at registration time.
• Refer patients to Billing for copayment issues and follow up as needed.
• Support Care Team and participate in quality improvement activities.

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

Data entry

Clerical experience

Education

High School Diploma

Job description

Description

Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team in Pine bush, NY.

RATE OF PAY/SALARY: $20.00 per hour

WORK LOCATION(S): Pine bush, NY

STATUS: Full-time

Cornerstone’s Mission:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.

Cornerstone Benefits:

Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays

Job Duties:

• Demonstrates excellent customer service skills at all times:


• Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.


• Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold.


• Monitors the patient waiting area and ensures that it is kept clean and orderly.


• Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time.


• Schedules appointments, changes appointments and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want / need other scheduled appointments.


• Participates in the departmental patient registration process following CORNERSTONE policies and procedures:


• Verifies patient information at each visit and makes necessary updates in the practice management system.


• Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc.


• Scans registration documents, patient identification, insurance card and other required documentation to the practice management system.


• Verifies insurance eligibility and PCP for each patient at every visit and accurately enters into the practice management system.


• Is knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules).


• Collects copayments and visit payments at the time of registration.


• Makes appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their copayment.


• Participates as part of a Care Team, including but not limited to: Alerting the Care Team of any potential barriers (anticipated insurance, financial issues, etc.) that may cause delays or difficulties during the day.


• Participates in Quality Improvement activities with the Care Team or department.


• Follows up on referrals for assigned provider, tracking consultation notes until they are received, documenting appropriate follow up in EMR and calling patients/specialists when necessary.


• Completes referrals in EMR when consultation notes have been received.


• Completes referral reporting on a monthly basis and submits to the Referrals Supervisor.


• Provides patients with information regarding specialty referrals and assists with making appointments as needed.


• Monitors provider schedule on a daily basis, ensuring that all visits have been completed or marked as a No Show at the end of the day.


• Completes all DNKA follow up with the patient and documents appropriately in EMR.


• Confirms appointments for the following day’s appointments. o Administers the requisite amount of Patient Satisfaction Surveys Remains knowledgeable about the Sliding Fee Scale (SFS): Is knowledgeable about the SFS policies and required documentation. Offers sliding fee scale to patients with no insurance. Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary.


• Provides cross coverage in other departments as assigned.


• Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations. Attends and participates in monthly department, All Staff and other required meetings.


• Perform other related duties as assigned.

Requirements

• High School Diploma or Equivalency


• At least one-year clerical experience


• Knowledge of data entry


• Pleasant telephone manner and ability to work under pressure


• Bilingual (English & Spanish) a plus