Patient Services Representative

US Oncology Inc.; Georgetown (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The US Oncology Network/Texas Breast Specialists is seeking a Patient Services Representative to join the Breast Surgery team at the Georgetown location. Typical schedule is Monday–Friday 8am–4:30pm with no weekends or major holidays.

The role supports front office duties and ensures a smooth patient experience from scheduling to checkout. Experience in medical office administration is valued, with levels ranging from entry to senior based on experience.

Qualifications

• High School Diploma or equivalent required.
• 0–3 years of medical business office experience preferred.
• Medical office scheduling experience preferred.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out for appointments and collect accurate demographic and insurance information.
• Collect copays, balances, and other patient payments.
• Verify insurance information and ensure required documentation is completed prior to appointments.
• Schedule follow-up appointments, imaging, procedures, referrals and other patient care needs.
• Coordinate outside imaging, procedures, referrals, and records requests to support continuity of care.
• Reschedule patient appointments as needed and communicate changes clearly.
• Answer phones and respond to patient inquiries, routing calls to the appropriate team members.
• Maintain patient confidentiality and HIPAA compliance.
• Support providers, clinical staff, and administrative team with daily front office needs.
• Keep work areas organized and ensure patient-related documentation is handled timely.

Education

High School Diploma or equivalent

Job description

Overview

The US Oncology Network/Texas Breast Specialists is looking for a Patient Services Representative to join our Breast Surgery team! This position will support the Texas Breast Specialists Georgetown location. Typical work week is Monday through Friday 8am - 4:30pm with no weekends or major holidays!

This position can be a level 1, 2, or Sr based on candidate experience.

Notes from the hiring manager: At Texas Breast Specialists, you’ll have the exciting opportunity to collaborate with a team of highly qualified breast surgeons and their compassionate staff. Together you’ll provide exceptional patient care to individuals facing both malignant and benign breast disease. Join us is making a meaningful impact on patients’ lives while working in a supportive and dynamic environment.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.”® in their fight against cancer.Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the Patient Services Representative do?

The Patient Services Representative is responsible for supporting daily front office operations for Texas Breast Specialists. This role serves as a key point of contact for patients and helps ensure a smooth, professional, and positive experience throughout the scheduling, check-in, and check-out process. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities (including but not limited to):

• Greet patients and visitors in a courteous, professional, and helpful manner.
• Check patients in and out for appointments while ensuring accurate demographic and insurance information is collected and updated.
• Collect copays, balances, and other patient payments according to office procedures.
• Verify insurance information and ensure required documentation is completed prior to appointments when applicable.
• Schedule follow-up appointments, imaging, procedures, referrals, and other patient care needs as directed.
• Coordinate outside imaging, procedures, referrals, and records requests to support continuity of care.
• Reschedule patient appointments as needed and communicate changes clearly and professionally.
• Answer phones, respond to patient inquiries, and route calls or messages to the appropriate team members.
• Maintain patient confidentiality and follow all HIPAA and organizational compliance standards.
• Support providers, clinical staff, and administrative team members with daily front office needs.
• Maintain organized work areas and ensure patient-related documentation is handled accurately and timely.

Qualifications

The ideal candidate for the Patient Services Representative will have the following background and experience:

Level 1

• High School Diploma or equivalent required.
• This position is entry level and requires 0-3 years of medical business office experience.
• Medical office scheduling experience preferred.

Level 2 (in addition to level 1 requirements)

• Minimum 3 to 5 years medical business office experience.

Level Sr (in addition to level 1 and 2 requirements)

• Minimum five years medical business office experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.