Patient Services Rep- Oncology Full Time Days

Northwestern Medicine; DeKalb Township (IL); Sur place; USD 33 000 - 42 000; Plein temps

Résumé du poste

Northwestern Medicine is seeking a Patient Services Representative to support front desk operations in a medical practice. The role emphasizes accurate patient intake, insurance verification, and timely collection of co-pays, while delivering high-quality service to patients and staff.

Responsibilities include greeting patients, registering info, updating demographics, answering calls, scheduling appointments, and coordinating outside testing.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience.
• Preferred Bachelor's degree.
• 1–3 years physician office experience preferred.
• Working knowledge of medical terminology is a plus.

Responsabilités

• Greet patients and register them, verify insurance and collect co-pays.
• Update patient demographics and company information as needed.
• Answer phones and schedule appointments.
• Direct and document patient calls and coordinate outside testing.
• Serve as liaison between patient and practice, ensuring smooth communication.
• Maintain patient confidentiality and safety in daily work.
• Pull and file charts for next day appointments and reconcile charges.

Connaissances

Customer service

Formation

High school diploma or GED

Bachelor's degree

Description du poste

Description

The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• Performs customer service functions in the medical practice office. Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Performs business office responsibilities.

Responsibilities

• Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments
• Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
• Completes daily reconciliation report to assure charges have been entered correctly
• Pulls charts and readies them for the next day appointments; files completed patient charts daily.
• Files test/procedure results inpatient's medical record after physician has signed off on the results.
• Liaisons with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Qualifications

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Preferred

• Bachelor’s degree.
• One to three years prior Physician office experience required
• Working knowledge of medical terminology.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.