Patient Services Rep OBGYN Full time

Northwestern Memorial Healthcare; Naperville (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Job summary

Northwestern Memorial Healthcare in Naperville is looking for a Patient Services Representative to enhance patient interactions and ensure a positive experience. This role demands customer service expertise and requires skills in patient registration and appointment scheduling.

The ideal candidate will possess a high school diploma and some experience in customer service, with preferred knowledge in medical terminology. Joining our team means contributing to a healthcare-driven environment where patient care is prioritized.

Qualifications

• Zero to two years’ experience in a customer service position.
• One to three years prior Physician office experience preferred.

Responsibilities

• Greet patients and perform patient registration.
• Verify insurance information and collect co-pays.
• Schedule appointments and answer patient calls.
• Coordinate outside testing for patients.

Skills

Customer service skills

Attention to detail

Medical terminology knowledge

Education

High school diploma or GED equivalent

Job description

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Performs customer service functions in the medical practice office. Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Performs business office responsibilities.

Responsibilities

• Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co‑pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back‑up for scheduling appointments.
• Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
• Completes daily reconciliation report to assure charges have been entered correctly.
• Pulls charts and readies them for the next day appointments; files completed patient charts daily.
• Files test/procedure results into patient's medical record after physician has signed off on the results.
• Liaisons with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Qualifications

Required:

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Preferred:

• One to three years prior Physician office experience required.
• Working knowledge of medical terminology.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.