Patient Services Rep I

GSPP Rehabilitation; Lansdale (Montgomery County); In loco; USD 32.000 - 48.000; Tempo pieno

Descrizione del lavoro

GSPP Rehabilitation in Lansdale, PA, seeks a full-time patient services/administrative assistant to greet visitors, collect and verify information, and route inquiries to the appropriate staff.

You will schedule appointments, process registrations, verify insurance, and support the billing team with denials while maintaining patient confidentiality and a respectful, service-oriented demeanor.

Competenze

• High School Diploma required.
• Associate's Degree preferred.
• Previous healthcare experience preferred.
• IDX Certification required.
• Sunrise Billing system certification may be required.

Mansioni

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience.
• Instruct patients to complete intake and insurance forms.
• Schedule, cancel and confirm patient appointments.
• Compile, record and archive medical charts, reports, and correspondence with confidentiality.
• Operate telephones and direct calls, emails and documents to appropriate staff.
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Verify insurance via various methods and explain patient responsibility forms.
• Perform financial functions with accuracy to ensure optimal payment for services.
• Assist billing department with insurance denials via monitoring and worklists in the EMR system.
• Assist in patient care and related activities as instructed by therapists.
• Manage patient interactions and implement service recovery techniques.

Conoscenze

AIDET communication

Patient interaction

Formazione

High School Diploma

Associate's Degree

Strumenti

Sunrise Billing

IDX Certification

Descrizione del lavoro

GSPP Rehabilitation · GSPP OP - Lansdale

Lansdale , PA

Full Time (40 hrs/wk) , Day / Evening Shift , Varies

JOB SUMMARY

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience

Instruct patients to complete documents and forms such as intake and insurance forms.

Schedule, cancel and confirm patient appointments.

Compile, record and archive medical charts, reports, and correspondence with confidentiality.

Operate telephones and direct calls, emails and documents to appropriate staff.

Transmit correspondence and medical records by mail, e-mail, or fax.

Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms.

Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.

Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system

Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.

Manages patient interactions and implements service recovery techniques to ensure positive patient relations.

Clean and organize work area and disinfect equipment after treatment

Participate in daily log recording as required per site.

Change linens, such as bed sheets and pillow cases.

Contribute to a creative culture of daily continuous improvement

ESSENTIAL FUNCTIONS

PATIENT/CUSTOMER

Essential Accountabilities

• Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
• Is professional in all actions and appearance
• Ensure compliance with regulatory parameters
• Uses resources wisely – as if they were one’s own.
• Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
• Demonstrates a personal commitment to ensuring a clean and safe working environment.
• Anticipates patients’/customers’ needs and acts accordingly.
• Works to enhance patient satisfaction
• Assist patients and families
• Analyzes problems from the customers’ point of view.
• Honors patient/customer/employee confidentiality.
• Seeks feedback on how to improve performance and offers constructive feedback, as well.
• Applies learning for improved performance.
• Presents self professionally & demonstrates professional behavior during interactions with others
• Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.

Customer Service Skills

Utilizes AIDET principles to enhance communication.

PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES

Patient Care Providers

Participates in Entity and Department wide initiatives for Patient /Employee safety

Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.

Validation of annual competencies required for the position

OPERATIONS

Essential Accountabilities

• Scheduling Functions
• Patient Identification
• Pre-Reg/Registration-Patient Information Updates
• Check-in Process
• Check-out Process
• Cash Collection
• Reconciliation and deposit.
• Insurance Verification Process
• Email
• Management of Medical Records
• Department Productivity and goals (site specific)
• Site Opening Function
• Site Closing Function
• Ability to Multi-Task
• Understanding Clinical Work Processes
• Involvement in Departmental Meetings
• Personal Impact
• Health System ID is worn in accordance to GSPP policy
• Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
• Flexible and readily adopts new processes and engages in practice operation changes

QUALIFICATIONS:

Education

• High School Diploma required
• Associate's Degree preferred

Work Experience

• Previous healthcare experience preferred

Licenses / Certifications

• IDX Certification required
• Sunrise Billing system certification may be required

GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM

As a health-care provider, we have a professional and ethical obligation to protect our patients and residents from developing further complications.

GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM

To protect our patients and residents, Good Shepherd requires influenza (flu) vaccinations for all Associates, licensed independent practitioners, contracted, agency and temporary employees, students and volunteers.

***Important Note: Good Shepherd & GSPP Rehabilitation are drug free and tobacco free work environments. As a result, candidates selected for employment may be subject to a drug screen test.***

Good Shepherd is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration without regard to their race, color, creed, religion, national origin, age, disability, sex, sexual orientation, veteran status or any other characteristic protected by State or Federal law.