Patient Services Rep

Proliance Surgeons; Seattle (WA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match

Paid time off

Holiday pay

Life and LTD

Performance incentives

Learning Management System with CEUs

Referral program

Job summary

Proliance Surgeons in Seattle seeks a Patient Services Representative to be the friendly, professional face of the practice. You will greet patients, schedule appointments, verify insurance, and ensure accurate data entry in the EMR system.

Ideal candidates bring 1–2 years of medical office front desk experience, strong customer service and communication skills, and a solid understanding of HIPAA and privacy rules. This role supports a collaborative care team with patient-centric service.

Qualifications

• High School Diploma or equivalent required; background in medical office preferred.
• 1-2 years of public-facing customer service experience, ideally in a medical setting.
• Front office or reception experience and familiarity with practice management software.
• Knowledge of HIPAA and patient privacy practices.

Responsibilities

• Greet and direct patients, vendors and visitors with professionalism.
• Schedule appointments, verify insurance, and collect relevant information per policy.
• Check in/out patients, verify eligibility, and document accurately in EMR.
• Manage phone system, screen calls, route messages, and coordinate with staff.
• Assist with check-in paperwork and maintain records for completeness.
• Communicate appointment status and delays to patients and team.

Skills

Customer service

Scheduling

HIPAA knowledge

Phone etiquette

Interpersonal skills

Education

High School Diploma

Medical office experience

Tools

Practice Management / EMR

Job description

Orthopedic Specialists of Seattle Clinic Seattle, 2409 N 45th St, Seattle, Washington, United States of America

Job Description

Posted Monday, August 3, 2026 at 10:00 AM

At Proliance Surgeonsour patients come from allwalks of life— and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliancea great placeto work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers . Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!

At Proliance Surgeons - Orthopedic Specialists of Seattle, we believe great patient care starts with a supported and appreciated team. We foster a collaborative, respectful culture where employees are encouraged to grow, learn, and pursue new opportunities. In addition to meaningful work and pathways for professional development, we prioritize employee appreciation with perks like free coffee, weekly complimentary lunches, an annual holiday party, and other team-building events, because we believe a positive, connected workplace matters.

Additional perks & benefits include:

• Medical, dental, and vision insurance
• 401(k) with match and profit sharing
• Generous paid time off/sick and safe leave - accrual from date of hire
• Holiday pay, no nights or weekends
• Life and LTD - paid for by the company
• Performance incentives
• Learning Management System offering free CEUs
• Team member referral program and more!

Travel between Wallingford and Ballard offices required, based on business needs.

Position Summary

The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.

Key Duties and Responsibilities

The key duties and responsibilities of the Patient Services Representative include, but are not limited to:

• Provide exemplary customer service, both in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
• Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
• Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
• Assist patients with check-in process, completion of paperwork or forms, when necessary
• Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
• Review records for completeness, print necessary updates and put records in order
• Review physician clinic schedule for accuracy
• Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
• Facilitate flow of patients by coordinating with medical assistants and clinical team
• Schedule appointments, conferences and meetings in person, as requested
• Schedule interpreters for patient appointments as needed
• Complete duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Education/Experience

• High School Diploma or the Equivalent
• 1-2 years relevant experience in public contact, preferably in medical office environment
• Minimum 1-year front office or reception experience, medical preferred
• Practice Management and experience (desired)

Knowledge, Skills and Abilities

• Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
• Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
• Use time efficiently, with attention to quality, detail, accuracy and completion
• Willing and able to be flexible with working varied hours and dependable with attendance
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
• Ability to prepare records in accordance with detailed instructions
• Must be able to type with speed and accuracy

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Orthopedic Specialists of Seattle Clinic Seattle, 2409 N 45th St, Seattle, Washington, United States of America