Patient Services/Phlebotomist Trainer

PathGroup; Murfreesboro (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

PathGroup is seeking a Patient Services Trainer in Murfreesboro, TN, to support the patient service team with training on new processes, onboarding of strategic accounts, and ongoing quality improvements. The role emphasizes maintaining a safe and professional environment for patients and staff while providing administrative and training support.

The trainer collaborates with the Patient Services Training Manager to develop initiatives, materials, and retraining for high quality issues, ensuring

Qualifications

• Experience developing and delivering training programs.
• Ability to implement SOPs and communicate information clearly.
• Mentor colleagues and provide onboarding for strategic accounts.
• Coordinate onboarding for new staff and ensure adherence to office protocols.
• Strong communication with clients, patients, coworkers and the public.
• Perform basic clerical duties and administrative support.

Responsibilities

• Assess patient service training needs and design programs.
• Deliver training on new processes and procedures.
• Support in developing training materials and initiatives.
• Onboard strategic accounts and train staff on test ordering and protocols.
• Support quality improvement and training schedules.
• Maintain documentation and communicate issues to management.

Skills

Training delivery

SOP implementation

Mentoring

Onboarding

Communication

Administrative tasks

Microsoft Office

Tools

Microsoft Office

Job description

Job Summary

The Patient Services Trainer, under the direction of the Patient Services Training Manager, assists with providing successful patient service training services to the patient service team. These functions include but are not limited to providing training on new processes and procedures, assisting in the development of training initiatives and materials, providing re-training in areas with high quality issues, and assisting with in-services and onboarding of strategic accounts. The person in this position maintains a safe and professional environment for patients, clients, and employees and provides administrative and training support to the patient services department.

Job Summary

The Patient Services Trainer, under the direction of the Patient Services Training Manager, assists with providing successful patient service training services to the patient service team. These functions include but are not limited to providing training on new processes and procedures, assisting in the development of training initiatives and materials, providing re-training in areas with high quality issues, and assisting with in-services and onboarding of strategic accounts. The person in this position maintains a safe and professional environment for patients, clients, and employees and provides administrative and training support to the patient services department.

Job Responsibilities

ESSENTIAL FUNCTIONS

• Evaluate patient service needs, current practices, and training development.
• Provide implementation of SOPs and communication of information in accordance with company guidelines.
• With direction and guidance from the Training Manager, act as mentor and resource for employees.
• Provide effective on-boarding services for strategic accounts, and ensure clients and patient service technicians are well trained on test ordering processes and office protocols.
• Provide training, retraining and assist with the overall quality improvement within the patient service department.
• Assist with work environment transitions, and familiarity with department protocols, practices and procedures.
• Maintain training schedules.
• Assist with the development of training presentations and programs.
• Communicate appropriately with clients, patients, coworkers and the general public.
• Document and resolve issues and escalation to appropriate manager for resolution.
• Communicate all unresolved problems immediately to the Training Manager.
• Perform basic clerical duties, i.e. filing, faxing, preparing mail, electronic data entry, etc.
• Submit accurate expense forms, time and travel logs as directed by management; and on time.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all corporate policies, including the Privacy and Security policies.

Non-essential Functions

• Works with other departments within PathGroup and subsidiaries.
• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.