Patient Services Operations Lead – US Franchise Programs

CSL; King of Prussia (PA); Presencial; USD 120.000 - 180.000; Tempo integral

Resumo da vaga

CSL Behring seeks a Senior Manager, Patient Services to lead US franchise patient services across multiple vendors. You will ensure compliant, cost-efficient service delivery and align programs with privacy standards across a multidisciplinary team, with some domestic travel.

You will serve as the lead SME for one service area (Copay, Free Goods, Hub Operations, or Clinical/Nurse Support) and drive SOPs, vendor management, and program design to deliver best-in-class patient support.

Qualificações

• Bachelor degree in business/marketing or science; MBA a plus.
• 7+ years' relevant commercial operations experience within the pharmaceutical industry.
• Experience diagnosing and resolving complex issues; knowledge of regulatory requirements.
• Proficiency with Microsoft Office; SAP experience preferred.

Responsabilidades

• Franchise lead for management of operational activities of all relevant brand patient services programs establishing standards for service delivery and ensuring adherence to SOPs.
• Actively collaborate across US commercial functions; partner to brand team and interfacing with all US commercial disciplines.
• Identify and provide analysis and performance review of programs; develop plans to achieve strategic goals.
• Lead subject matter expert for US commercial operations across service areas: Copay, Free Goods, Hub Operations, Clinical/Nurse Support.
• Develops and maintains SOPs to align programs with state and federal regulations; communicate requirements to stakeholders.
• Develops and implements plans, budgets, performance tracking processes.
• Manages customer service focus and resolves complaints; oversee escalation processes.
• Develops understanding of patient behavior and trends to evolve programs valued by customers.

Conhecimentos

Commercial operations experience

Pharmaceutical industry knowledge

Regulatory compliance

Vendor management

Formação

Bachelor degree in business/marketing or science

MBA

Ferramentas

Microsoft Office

SAP

Descrição da vaga

CSL Behring seeks a Senior Manager, Patient Services to lead US franchise patient services across multiple vendors. You will ensure compliant, cost-efficient service delivery and align programs with privacy standards across a multidisciplinary team, with some domestic travel.

You will serve as the lead SME for one service area (Copay, Free Goods, Hub Operations, or Clinical/Nurse Support) and drive SOPs, vendor management, and program design to deliver best-in-class patient support.