Patient Services Navigator Oncology

bannerhealth; Gilbert (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Banner Health in Gilbert, AZ is seeking a Cancer Nurse Navigator to provide personalized coordination and communication of administrative aspects of cancer care. You will partner with the clinical team to ensure timely diagnosis, treatment planning, and a seamless patient and family experience.

The role focuses on patient needs assessments, insurance verification, documentation handling, and appointment scheduling to support optimal care and reduce barriers for patients navigating the cancer

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Medical terminology, Medical Assistant Training, Patient Care Technician or CNA Training.
• Two years of health care experience required.
• Excellent time management and problem-solving skills, ability to meet deadlines and provide strong customer service.

Responsibilities

• Collaborates with clinical team to provide resources to patients with identified barriers.
• Gathers and completes data/documentation and escalates for resolution.
• Uses Banner’s phone system to communicate with patients and external providers, maintaining HIPAA compliance.
• Reviews medical records and test results to determine next steps in care coordination or scheduling.
• Coordinates with physicians to optimize patient outcomes and align patients with appropriate consultations.
• Manages multiple appointments using scheduling systems to ensure thorough communication across disciplines.
• Works independently within established procedures to coordinate patient care.

Skills

Medical terminology

Time management

Problem solving

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

Patient Navigation Certification preferred

Job description

Primary City/State: Gilbert, Arizona

Department Name: Cancer Nurse Navigator-Gilbert

Work Shift: Day

Job Category: Clinical Care

Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals.

At Banner MD Anderson, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.

As a Patient Services Navigator you will provide personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments, insurance verification, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a timely diagnosis and treatment to optimize patient outcomes and ensure seamless experience for the patient and their family. This position assists with providing resources to help the patient maintain optimal care by identifying barriers and assisting with additional resource support.

Schedule: Monday - Friday, 40hrs wk 8:30 - 5:00

Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center. With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 286 private rooms, 13 operating suites, a 46-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Our WIS and NICU services support an average of 4,000 deliveries per year. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve. Banner MD Anderson Cancer Center Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including designation as a Stem Cell Transplant Center of Excellence and comprehensive Head & Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 70 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two-way audio-video to assist the bedside nurse with patient care.

POSITION SUMMARY

This position is responsible for providing personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments, insurance verification, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a timely diagnosis and treatment to optimize patient outcomes and ensure seamless experience for the patient and their family. This position assists with providing resources to help the patient maintain optimal care by identifying barriers and assisting with additional resource support.

CORE FUNCTIONS

1. Collaborates with clinical team in providing adequate resources to patients with identified barriers to reduce or remove barriers.
2. Gathers and completes necessary data/documentation requirements and escalates for problem resolution.
3. Utilizes Banner’s phone system to communicate to patients or external providers professionally and effectively. Maintains the highest standard of quality calls following HIPAA policies for patient privacy.
4. Reviews medical records and/or test results to determine appropriate next steps in coordination of care or scheduling.
5. Coordinates with physicians and providers to optimize patient outcomes and collaborates with the patient and referring physician to solicit information needed to determine appropriate physician alignment for consultation.
6. Manages multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.
7. Works independently to determine how to best accomplish functions within established procedures and makes decisions related to patient care coordination.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Medical terminology, Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training.

Two years of health care experience required.

Requires excellent time management and problem-solving skills, ability to meet constantly shifting deadlines and timelines and excellent customer service and recovery skills.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in related field preferred.
• Working towards obtaining a Patient Navigation Certification.
• Additional related education and/or experience preferred.

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