Patient Services Manager - Food Service

Aramark Correctional Services; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

Aramark Healthcare+ is seeking a Patient Services Manager for Hospital University of Pennsylvania in Philadelphia, PA. This role oversees patient food service operations, develops dining solutions, and ensures compliance with health standards to support patient care and satisfaction.

The ideal candidate has 1–2 years in food service management, a Bachelor’s degree or equivalent, and strong leadership and communication skills. Flexibility to work varied shifts and weekends is required.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–2 years in a food service supervisor or management role.
• Healthcare patient services management experience preferred.
• Experience managing a large workforce.
• Proficiency with Microsoft Office programs.
• Excellent interpersonal, customer service, and organizational skills.
• Ability to work a varied schedule including weekends and holidays.
• Experience managing a union workforce is a plus.

Responsibilities

• Manages patient food service activities and implements/maintains programs to drive overall patient satisfaction.
• Delivers strong operational performance by adhering to Aramark Healthcare and regulatory standards and programs; monitors operations and develops action plans.
• Drives patient satisfaction and maintains client relationships through rounding.
• Supervises, staffs, trains, rounds and manages the performance of food service staff and related departments.
• Serves as liaison between dietetics staff and food service departments.
• Coordinates menu distribution and production, distribution and service to ensure optimal nutrition care.
• Manages resources and materials to ensure quality and cost control within budgetary guidelines.

Skills

People Management

Customer Service

Communication

Leadership

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Job Description

Aramark Healthcare+ is seeking candidates for a Patient Services Manager position at Hospital University of Pennsylvania, located in Philadelphia, PA. The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans. Manages patient feeding, quality assurance and drives patient satisfaction scores.

Job Responsibilities

• Manages patient food service activities and implements/maintains programs to drive overall patient satisfaction
• Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents.
• Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards.
• Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line or room service program and patient meal delivery staff, including applicable rounding.
• Serves as liaison between the dietetics staff and food service departments.
• Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population
• Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents.
• Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires at least 1-2 year experience in a food service supervisor or management role.
• Bachelor's degree or equivalent experience.
• Healthcare patient services management experience preferred.
• Experience managing, motivating and engaging a large workforce.
• Proficiency with Microsoft Office programs required.
• Excellent interpersonal, customer services and organizational skills required.
• Nutrition education and/or background preferred.
• Must be able to work a varied schedule (opening, closing and mid shift + alternate weekends and holidays).
• Experience managing a union workforce is a plus.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.