PATIENT SERVICES MANAGER

Compass Group USA; Charleston (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare is seeking a Patient Services Manager in Charleston, SC to lead the patient services team in an acute care hospital. You will hire, coach, and develop staff, ensure meals meet dietary needs, and focus on patient satisfaction while maintaining HIPAA and regulatory compliance.

Healthcare experience is not required if you bring food service leadership from other sectors; the role emphasizes team leadership, service excellence, and daily operational management.

Qualifications

• Leadership, communication, organizational and customer service skills.
• Ability to use Microsoft Office and learn electronic medical record and diet office systems.
• Healthcare experience is not required.

Responsibilities

• Set goals and oversee patient food services based on medical guidance and the needs of the patient population.
• Hire, coach, train, and develop patient services team members.
• Ensure meals meet dietary restrictions while honoring patient preferences within diet guidelines.
• Lead the team in meeting patient satisfaction goals and delivering friendly, dependable service.
• Maintain compliance with federal, state, and accrediting standards, along with confidentiality, HIPAA, and patient rights policies.
• Participate in and lead patient satisfaction initiatives, departmental meetings, and facility-wide quality improvement programs.

Skills

Leadership

Communication

Organization

Customer service

Education

Associate degree or higher in food services management or related field

Certified Dietary Manager / RD / Dietitian credential preferred

Job description

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Morrison Healthcare,a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

Patient Services Manager – Charleston, SC

We are seeking a Patient Services Manager to lead our Patient Services Team in an acute care hospital in Charleston, SC.

Healthcare experience is not required. If you have food service leadership experience in restaurants, hotels, hospitality, or other dining operations, your skills can translate to this role. Bring your ability to lead teams, deliver great service, and manage daily operations while making a difference in the patient experience.

Key Responsibilities

• Set goals and oversee patient food services based on medical guidance and the needs of the patient population.
• Hire, coach, train, and develop patient services team members.
• Ensure meals meet dietary restrictions while honoring patient preferences within diet guidelines.
• Lead the team in meeting patient satisfaction goals and delivering friendly, dependable service.
• Maintain compliance with federal, state, and accrediting standards, along with confidentiality, HIPAA, and patient rights policies.
• Participate in and lead patient satisfaction initiatives, departmental meetings, and facility-wide quality improvement programs.

Qualifications

• Associate degree with one year of experience in food services or a related field, or a bachelor’s degree in food service technology, management, or a related field.
• At least one year of food service management experience preferred. Healthcare experience is not required.
• Certified Dietary Manager, Registered Dietetic Technician, or Registered Dietitian credential preferred, but not required.
• Strong leadership, communication, organization, and customer service skills.
• Ability to use Microsoft Office and learn electronic medical record and diet office systems.

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Morrison Healthcare is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.