PATIENT SERVICES MANAGER

Compass Healthcare; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

FSAs

Job summary

Morrison Healthcare, a Compass Healthcare company, seeks a Patient Services Manager to lead hospital dining operations in Atlanta, GA. This hands-on leadership role drives patient satisfaction through team development and diet-compliant service.

You will partner with clinical teams, oversee meal preparation and dietary accuracy, and strive for service excellence in a fast-paced acute care environment. Adept at training staff, maintaining safety standards, and delivering a consistent patient

Qualifications

• Associate degree with at least one year of foodservice or related experience, or a bachelor’s degree in foodservice technology, management, or a related field.
• At least one year of foodservice management experience; acute care experience preferred.
• Certified Dietary Manager, Registered Dietetic Technician, or Registered Dietitian credential preferred.
• ServSafe certification is a plus.
• Ability to use Microsoft Office, electronic medical records, and diet office systems.
• Strong communication, team leadership, and problem-solving skills.

Responsibilities

• Lead daily patient foodservice operations, aligning service with medical direction and the needs of the patient population.
• Hire, train, coach, and develop patient services team members.
• Ensure meals meet prescribed diet requirements while accommodating patient preferences within those guidelines.
• Set clear service expectations and lead efforts to improve patient satisfaction.
• Maintain compliance with food safety, regulatory, accreditation, confidentiality, HIPAA, and patient rights requirements.
• Partner with clinical and hospital teams to address patient needs and improve service.
• Participate in patient satisfaction initiatives, departmental meetings, and facility-wide quality improvement programs.

Skills

Communication

Team leadership

Problem-solving

Microsoft Office

Electronic Medical Records

Diet Office Systems

Education

Associate degree with at least one year of foodservice or related experience

Bachelor’s degree in foodservice technology, management, or a related field

Certified Dietary Manager / RD / RDT preferred

Tools

ServSafe certification

Job description

PATIENT SERVICES MANAGER

Morrison Healthcare | Atlanta, GA

Lead a team that makes a difference in every patient’s day.

Morrison Healthcare a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Morrison Healthcare is seeking a Patient Services Manager to lead patient dining operations in an acute care hospital in Atlanta, GA. We’re looking for an engaging, hands-on leader who can develop a strong team and deliver a dining experience that supports patient care and satisfaction.

Key Responsibilities

• Lead daily patient foodservice operations, aligning service with medical direction and the needs of the patient population.
• Hire, train, coach, and develop patient services team members.
• Ensure meals meet prescribed diet requirements while accommodating patient preferences within those guidelines.
• Set clear service expectations and lead efforts to improve patient satisfaction.
• Maintain compliance with food safety, regulatory, accreditation, confidentiality, HIPAA, and patient rights requirements.
• Partner with clinical and hospital teams to address patient needs and improve service.
• Participate in patient satisfaction initiatives, departmental meetings, and facility-wide quality improvement programs.

Qualifications

• Associate degree with at least one year of foodservice or related experience, or a bachelor’s degree in foodservice technology, management, or a related field.
• At least one year of foodservice management experience; acute care experience preferred.
• Certified Dietary Manager, Registered Dietetic Technician, or Registered Dietitian credential preferred.
• ServSafe certification is a plus.
• Ability to use Microsoft Office, electronic medical records, and diet office systems.
• Strong communication, team leadership, and problem-solving skills.

Associates At Morrison Healthcare Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.