Patient Services Liaison

Cencora; Dallas (TX); On-site; USD 37,000 - 52,000; Full time

Job summary

Cencora in Dallas, TX is seeking a Pharmacy Technician to join the Patient Access and Affordability team at Methodist Dallas Medical Center. You will support high-cost retail prescription access, process prior authorizations, identify patient assistance, and coordinate with providers, payers, and pharmacies to ensure patients receive their medications.

The ideal candidate has 1–3 years of retail pharmacy tech experience, an active state license, and strong communication and computer skills.

Qualifications

• Retail pharmacy technician experience 1–3 years.
• Active pharmacy technician licensure / certification in the corresponding state.
• Experience with prior authorizations and copay assistance programs.
• Proficiency in Microsoft Office Word and Excel.
• Ability to quickly learn other systems and programs (pharmacy dispensing software, EHRs).
• High level of organization and high quality communication skills.

Responsibilities

• Provide liaison services for patients requiring high-cost retail prescription therapies and navigate access and affordability barriers.
• Process prior authorizations, identify patient assistance, and route prescriptions to the appropriate pharmacy.
• Coordinate communication between patients, providers, staff, pharmacy and payers.
• Serve as SME in prescription access, interfacing with office staff and leadership to improve processes.
• Maintain clear documentation in EHRs and pharmacy systems; educate providers and staff on prescription access value.
• Support delivery of prescriptions to patients and contribute to KPI reporting and program performance.

Skills

Prior authorizations

Copay assistance

Microsoft Office (Word/Excel)

Learn systems quickly

Organization and communication

Leadership experience (plus)

Education

Retail pharmacy tech experience 1-3 years

Active state pharmacy tech license/certification

Tools

Pharmacy dispensing software

Electronic health records (EHR) systems

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

We Are Looking To Grow Our Team With Patient Access And Affordability Within Methodist Health System. Ideal Candidate Embodies The Following

• Hard working
• Team Player
• Adaptable/Flexible
• Agile mind for learning
• Solutions Oriented
• Benefits Investigations, Prior Authorizations, Denials, and Appeals Knowledge
• Pharmacy side (required)
• Medical side (preferred)

This role has the potential to move into medical billing for drug products. Any knowledge of this is a bonus!

Location

This Position is Onsite at Methodist Dallas Medical Center

Hours

Monday through Friday 9am to 5pm

Closed on Major Holidays and Weekends

Responsibilities

• Provide liaison services for patients requiring high-cost retail prescription therapies, focused on navigation of prescription related access and affordability barriers. Effectively processing prior authorizations, identifying and securing patient assistance and routing prescriptions to the appropriate pharmacy. Coordinating the communication between patients, providers, staff, pharmacy and payers.
• Provide subject matter expertise in retail pharmacy prescription access and processing. Routinely interfacing with office staff, providers and leadership to proactively identify an address areas for process improvement to drive improved patient access and prescription internalization.
• For the assigned clinic(s) serve as the primary contact for high cost prescription access and affordability. Responsible for maintaining effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems and other systems as specified.
• Responsible for providing education to providers, clinic staff and patients on the value of prescription fulfillment through the client health system pharmacy. Providing world class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.
• Works with the internal client pharmacy to facilitate and coordinate delivery of the prescriptions to patients. Actively contributes to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.
• Participates in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.
• Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives. Provide backup coverage to support clients and patients in the event of absence of other assigned resources.
• Work both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate. Demonstrate the ability to provide a high level of support from both settings
• Perform other related duties as assigned.

Education

• Retail pharmacy technician experience 1-3 years
• Active pharmacy technician licensure / certification in the corresponding state

Skills And Knowledge

• Experience working with prior authorizations and copay assistance programs
• Lead tech or other leadership experience a plus (not required)
• Proficiency in Microsoft Office particularly Word and Excel
• Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)
• High level of organization and high quality communication skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Employment Type

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Value Apothecaries Inc