PATIENT SERVICES LEAD (FULL TIME AND PART TIME)

Compass Healthcare; Greenville (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Critical Illness Insurance

Job summary

Morrison Healthcare, part of Compass Group, is hiring immediately for full-time and part-time Patient Services Lead positions at Prisma Health Greenville. You will coordinate patient meal service, train staff, and ensure smooth operation of the Patient Dining Program in a hospital setting.

Experience in food service and hospitality is preferred. The role involves supervising Patient Dining Associates, menu coordination for dietary needs, and collaborating with nursing and culinary teams to

Qualifications

• Food and customer service experience in a hospital setting is preferred.
• Ability to communicate and read documents such as safety rules and operation manuals.
• Experience with hospital ADT and computer-based systems.

Responsibilities

• Coordinate patient meal service and special requests for the Patient Dining Program.
• Ensure Patient Dining Associates are trained and units are properly staffed.
• Supervise tray assembly, delivery, and pickup and assist with menu selections.
• Collaborate with nursing and culinary teams on dietary needs and preferences.
• Maintain HIPAA compliance and safety standards; follow HACCP guidelines.

Skills

Food service experience

Customer service

Communication

Hospital setting

Education

General Education

Tools

ADT system

Computer-based systems

Job description

• We are hiring immediately for full time and part time PATIENT SERVICES LEAD positions.
• Location: Prisma Health Greenville - 701 Grove Road, Greenville, SC 29605 Note: online applications accepted only.
• Schedule: Full time and part time; all shifts are available, days and hours may vary. More details upon interview.
• Requirement: Food and customer service experience in a hospital setting is preferred.
• Fixed Pay Rate: $19.00 per hour.

Morrison Healthcare

At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

Job Summary

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Essential Duties and Responsibilities

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

Benefits For Our Team Members

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Morrison Healthcare maintains a drug-free workplace.