PATIENT SERVICES LEAD (FULL TIME)

Compass Healthcare; Fort Worth (TX); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

FSAs

Job summary

Morrison Healthcare, a Compass Healthcare company, is hiring a Patient Services Lead at Texas Health Harris Methodist Hospital Alliance in Fort Worth. The role focuses on coordinating patient meal service, training Dining Associates, and managing meal tray delivery to ensure quality care.

You will work with nurses and dietitians to honor dietary needs, allergies, and cultural preferences while maintaining HIPAA and food-safety standards. This is a full-time position with competitive benefits.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s ADT system and other computer-based systems that manage patient care records.

Responsibilities

• Oversees systems and processes to ensure the Patient Dining Program service objectives are met.
• Supervise Patient Dining Associates and ensure tray assembly, delivery and pickup of meals.
• Collaborate with caregivers and culinary team to determine menu alternatives for allergies, sensitivities, and cultural/religious preferences.
• Interact with nursing to evaluate patient meal selections, tray completion, delivery and retrieval daily.
• Adhere to HIPAA policies, sanitation regulations, and HACCP guidelines.

Skills

Communication skills

Read safety procedures

ADT system familiarity

Tools

ADT system

Job description

• We are hiring immediately for a full time PATIENT SERVICES LEAD position.
• Location: Texas Health Harris Methodist Hospital Alliance - 10864 Texas Health Trail, Fort Worth, TX 76244. Note: online applications accepted only.
• Schedule: Full time schedule. Days and hours may vary. More details upon interview.
• Requirement: Previous food service experience is preferred.
• Fixed Pay Rate: $21.00 per hour

• We are hiring immediately for a full time PATIENT SERVICES LEAD position.
• Location: Texas Health Harris Methodist Hospital Alliance - 10864 Texas Health Trail, Fort Worth, TX 76244. Note: online applications accepted only.
• Schedule: Full time schedule. Days and hours may vary. More details upon interview.
• Requirement: Previous food service experience is preferred.
• Fixed Pay Rate: $21.00 per hour

Make a difference in the lives of people, your community, and yourself

At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Job Summary

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Essential Duties and Responsibilities

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients’ needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

Benefits For Our Team Members

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Morrison Healthcare maintains a drug-free workplace.