PATIENT SERVICES LEAD (FULL TIME)

Compass One Healthcare; El Paso (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Pet Insurance

Flexible Spending Accounts (FSAs)

Job summary

A healthcare services organization is seeking a Patient Services Lead in El Paso, TX. Responsibilities include coordinating patient meal services, managing dining associates, and ensuring dietary needs are met. The ideal candidate has strong customer service skills, food safety knowledge, and is capable of using various computer systems. This full-time role offers competitive benefits, including health and wellness programs, retirement plans, and more.

Qualifications

• Ability to communicate and read safety rules and procedure manuals.
• Must occasionally lift and/or move up to 100 pounds.
• Ability to operate hospital computer-based systems.

Responsibilities

• Coordinate patient meal service and manage requests.
• Supervise Patient Dining Associates during service.
• Adapt menu options based on patient needs.
• Evaluate meal selection and delivery processes.
• Assist dietitians with patients requiring special diets.
• Assist dietitians with patients on special diets or calorie counts as needed.
• HIPAA compliance and adherence to facility rights and confidentiality policies.
• Follow HACCP guidelines and local health and sanitation regulations in meal preparation and distribution.
• Complete daily/weekly/monthly reports per Morrison Healthcare policies.
• Lead daily GR8 Start meetings and supervise duties as assigned.

Skills

Customer service

Food safety

Computer skills

Tools

Hospital ADT system

Job description

Join to apply for the PATIENT SERVICES LEAD (FULL TIME) role at Compass One Healthcare.

We are hiring immediately for a full-time PATIENT SERVICES LEAD position.

Location: THOP East Campus - 3280 Joe Battle Boulevard, El Paso, TX 79938. Note: online applications accepted only.

Schedule: Full-time schedule; days and hours may vary. More details upon interview.

Requirement: Prior customer service, food safety, and computer skills are required.

Job Summary

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Essential Duties and Responsibilities

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

Benefits

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Morrison Healthcare maintains a drug-free workplace.