PATIENT SERVICES LEAD (FULL TIME)

Compass Group USA; Charlotte (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Retirement Plan

Health & Wellness

Discount Marketplace

Identify Theft Protection

Pet Insurance

FSAs

Commuter Benefits

Life Insurance

Job summary

Morrison Healthcare, part of Compass Group, is hiring a Patient Services Lead in Charlotte, NC. The role coordinates patient meal service, supervises dining associates, and ensures accommodations for special requests and nutritional needs.

Excellent patient care, safety, and regulatory compliance are emphasized. The position requires full-time hours with shifts from early morning to early evening and involves direct interaction with patients, caregivers, and clinical staff.

Qualifications

• Excellent communication and ability to read safety rules, procedure manuals, and operations instructions.
• Aptitude for operating hospital’s ADT system and other computer-based patient care record systems.
• The associate must occasionally lift and/or move up to 100 pounds; reasonable accommodations available.

Responsibilities

• Oversees processes to achieve the Patient Dining Program’s strategic and operational objectives.
• Supervise Patient Dining Associates and assist with menu selections and tray delivery/pick-up.
• Collaborate with caregivers and the culinary team to determine menu options for allergies, sensitivities, and cultural preferences.
• Interact with nursing to evaluate daily patient meal selections, tray completion, and delivery/retrieval processes.
• Follow HIPAA policies, HACCP guidelines, and health/sanitation regulations.

Skills

Communication

Reading documents

ADT system familiarity

Basic computer skills

Mobility / lifting

Tools

ADT系统

Job description

Select how often (in days) to receive an alert:

• We are hiring immediately for full time PATIENT SERVICES LEAD positions.
• Location: Atrium Health Pineville - 10628 Park Road, Charlotte, NC 28210. Note: online applications accepted only.
• Schedule: Full time schedule; Days may vary. Available shifts are 6:00 am to 6:00 pm or 7:00 am to 7:00 pm. More details upon interview.
• Requirement: No prior experience is required.
• Pay Range: $20.00per hour to$22.50per hour.

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Job Summary

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.
Essential Duties and Responsibilities:

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

Qualifications:

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positionsare offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offerthe following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Morrison Healthcare maintains a drug-free workplace.