PATIENT SERVICES LEAD (FULL TIME)

Compass Healthcare; Cary (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Disability Insurance

Commuter Benefits

Flexible Spending Accounts

Job summary

Morrison Healthcare, a Compass Healthcare company, is hiring a full-time Patient Services Lead at WakeMed in Cary, NC. The role coordinates patient meal service, handles special requests, and trains dining associates, ensuring accurate tray delivery and menu accommodations.

Ideal candidates have prior customer service experience and the ability to work with care teams, while complying with HIPAA, HACCP, and facility health standards. Benefits are offered as part of Morrison’s program.

Qualifications

• Previous customer service experience required.
• Ability to communicate and read documents such as safety rules, procedure manuals, and operation instructions.
• The associate must occasionally lift and/or move up to 100 pounds.

Responsibilities

• Coordinate patient meal service and special requests for the Patient Dining Program.
• Train Patient Dining Associates and ensure units are properly staffed.
• Work with caregivers and culinary team to determine menu options for allergies and preferences.
• Interact with nursing and monitor patient meal selection and tray delivery.
• Adhere to HIPAA and health/sanitation regulations; follow HACCP guidelines.

Skills

Customer service

Communication

Safety instructions

ADT system

Lifting up to 100 lb

Tools

ADT system

Job description

• We are hiring immediately for a full time PATIENT SERVICES LEAD position.
• Location: WakeMed - 1900 Kildaire Farm Road, Cary, NC 27518. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday, hours may vary; rotating weekends and holidays. More details upon interview.
• Requirement: Previous customer service experience required.
• Pay Range: $20.00 per hour to $22.00 per hour.

Morrison Healthcare

• We are hiring immediately for a full time PATIENT SERVICES LEAD position.
• Location: WakeMed - 1900 Kildaire Farm Road, Cary, NC 27518. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday, hours may vary; rotating weekends and holidays. More details upon interview.
• Requirement: Previous customer service experience required.
• Pay Range: $20.00 per hour to $22.00 per hour.

Make a difference in the lives of people, your community, and yourself

At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served. For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Job Summary

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Essential Duties and Responsibilities

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

Benefits For Our Team Members

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Morrison Healthcare maintains a drug-free workplace.