PATIENT SERVICES LEAD (FULL TIME)

TouchPoint Support Services; Austin (TX); Sur place; USD 27 000 - 28 000; Plein temps

Avantages offerts par ce poste

Evening & Weekend differential

Vacation & Benefits after 90 days

Résumé du poste

TouchPoint Support Services is seeking a full-time Patient Services Lead at Ascension Seton Medical Center in Austin, TX. The role coordinates patient meal services, supervises dining associates, and ensures dietary needs are met with care and accuracy.

The position requires at least one year of supervisory experience and customer service skills, with pay from $19.50 to $20.50 per hour and a daytime to evening shift schedule. Benefits post 90 days and differential pay are offered.

Qualifications

• At least one year of leadership/supervisory experience.
• Customer service experience is required.

Responsabilités

• Oversees systems and processes to meet the Patient Dining Program’s goals.
• Supervise Patient Dining Associates and ensure menu assistance, tray assembly, and delivery.
• Coordinate menu options for patients with allergies, dietary needs, or cultural preferences.
• Interact with nursing to evaluate daily patient meal selections and tray delivery.
• Respond to patient needs promptly and escalate concerns as needed.
• Assist dietitians with patients on restricted diets or specific calorie counts.
• Adhere to HIPAA, HACCP, and sanitation protocols.
• Complete daily/weekly/monthly reports per Morrison policies.
• Lead daily GR8 Start team meetings and perform other duties as assigned.

Connaissances

Leadership/supervisory experience

Customer service experience

Description du poste

• We are hiring immediately for a full time PATIENT SERVICES LEAD position.
• Address: Ascension Seton Medical Center Austin - 1201 West 38th Street, Austin, TX 78705. Note: online applications accepted only.
• Schedule: Full time schedule; Days may vary, 5:00 am to 9:00 pm. 8-hour shifts. Shifts may vary based on business needs. More details upon interview.
• Requirement: At least one year of leadership/supervisory experience is required. Customer service experience is also required.
• Pay Range: $19.50 per hour to $20.50 per hour.

TouchPoint

• We are hiring immediately for a full time PATIENT SERVICES LEAD position.
• Address: Ascension Seton Medical Center Austin - 1201 West 38th Street, Austin, TX 78705. Note: online applications accepted only.
• Schedule: Full time schedule; Days may vary, 5:00 am to 9:00 pm. 8-hour shifts. Shifts may vary based on business needs. More details upon interview.
• Requirement: At least one year of leadership/supervisory experience is required. Customer service experience is also required.
• Perks: Evening & Weekend differential! Vacation & Benefits after 90 days!
• Pay Range: $19.50 per hour to $20.50 per hour.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

Job Summary

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Essential Duties and Responsibilities

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

Associates At Touchpoint Are Offered Many Fantastic Benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Touchpoint maintains a drug-free workplace.