Patient Services Intern

Genmab; Princeton (NJ); Hybrid; USD 25,000 - 34,000; Part time

Job summary

Genmab is offering a Patient Services Intern role based in Berkeley Heights, NJ. The intern will support Patient Support Services operations, data accuracy, and process optimization with CRM systems like Salesforce.

You’ll collaborate across IT, CEI, Analytics, and Compliance, contribute to quality monitoring and data insights, and gain hands-on experience in healthcare operations within a biotech setting.

Qualifications

• Currently pursuing a Bachelor’s or Master’s degree in Life Sciences, Healthcare Administration, Social Work, Nursing, Business, Data Analytics, or related field.
• Interest in patient access, healthcare operations, or health technology.
• Detail‑oriented, organized and proactive with a willingness to learn.
• Strong communication and collaboration across teams.

Responsibilities

• Document and map current workflows across onboarding, support and affordability programs.
• Support process simplification and automation with guidance from Process Optimization.
• Participate in small-scale process improvement initiatives for patient and provider experiences.
• Assist with data entry and validation in CRM systems, and generate basic reports.

Skills

Healthcare operations

CRM systems

Data analytics

Communication skills

Education

Pursuing Bachelor’s or Master’s in Life Sciences/Healthcare Admin/Related field

Tools

Salesforce

Microsoft Office

Job description

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals’ unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.

Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.

Does this inspire you and feel like a fit? Then we would love to have you join us!

Job Title

Patient Services Intern

Why Genmab

At Genmab, interns don’t just learn about the work - they help move it forward. Our internship program provides meaningful, hands‑on experience through real projects that directly support our teams, business priorities, and mission to transform the lives of people with cancer and other serious diseases.

From day one, interns are welcomed as part of the team and given opportunities to contribute, collaborate, and make an impact. Along the way, you’ll learn from talented colleagues and senior leaders, build new skills, expand your professional network, and gain exposure to the innovative work happening across Genmab.

We’re always looking for smart, curious, purpose‑led people who are ready to bring fresh perspectives and bold ideas. Explore our website to learn more about Genmab and how you could play a role in our bold, extra[not]ordinary® future.

Job Overview

The Patient Services Intern will support Genmab’s Patient Support Services (PSS) organization in driving operational excellence, data accuracy, and process optimization across patient‑facing programs. This internship offers a unique opportunity to gain hands‑on experience in patient services operations, technology systems (such as CRM platforms), and quality assurance initiatives that improve patient and provider experiences.

The intern will work cross‑functionally with PSS team members, Process Optimization & Technology leaders, and Commercial Excellence & Innovation (CE&I) partners to ensure that systems and workflows are aligned, efficient, and compliant. This position is ideal for students interested in healthcare operations, patient access, data analytics, or digital transformation in the biopharma industry.

What You’ll Do

Operational and Process Support

• Assist in documenting and mapping current workflows across patient onboarding, support, and affordability programs.
• Identify opportunities for process simplification and automation under the guidance of the Process Optimization team.
• Participate in small‑scale process improvement initiatives aimed at enhancing patient and provider experiences.

Call Quality and Compliance Monitoring

• Support quality monitoring by listening to and evaluating recorded patient service calls.
• Complete quality scorecards and summarize insights for leadership review.
• Contribute to call calibration sessions to ensure alignment between Patient Access Specialists (PAS), Patient Engagement Liaisons (PEL), and leadership.

Data Management and Insights

• Assist with accurate data entry and validation within Genmab’s Customer Relationship Management (CRM) system (e.g., Salesforce).
• Analyze trends and generate simple reports highlighting key operational or quality metrics.
• Support data integrity efforts by identifying missing, duplicate, or inconsistent information.

Technology and Systems Optimization

• Collaborate with the Process Optimization & Technology team to document system enhancement requests or issues.
• Participate in testing new features or updates to ensure functionality, compliance, and user readiness.
• Learn how integrations across patient service systems (e.g., telephony, portals, copay platforms) contribute to seamless patient journeys.

Cross Functional Collaboration

• Engage with various departments including IT, CE&I, Analytics, and Compliance to understand how technology and process design support patient outcomes.
• Contribute to regular team meetings, calibration sessions, and improvement discussions.
• Support vendor management activities, including data collection and tracking of service performance metrics.

Learning Outcomes

By The End Of The Internship, The Intern Will

• Gain practical experience in patient services operations within a biotech environment.
• Develop working knowledge of CRM systems, process documentation, and data quality controls.
• Understand the role of technology and analytics in enhancing patient experience.
• Strengthen communication, collaboration, and analytical skills through hands‑on project work.

Required Qualifications, Capabilities And Skills

• Currently pursuing a Bachelor’s or Master’s degree in Life Sciences, Healthcare Administration, Social Work, Nursing, Business, Data Analytics, or a related field.
• Strong interest in patient access, healthcare operations, or health technology.
• Detail‑oriented, organized, and proactive with a willingness to learn.
• Excellent communication and interpersonal skills; ability to work collaboratively across teams.

Preferred Qualifications, Capabilities And Skills

• Proficient in Microsoft Office Suite; exposure to Salesforce or other CRM systems preferred.
• Analytical mindset with curiosity for data‑driven decision‑making.
• Ability to multitask and manage time effectively in a dynamic environment.
• Positive attitude, adaptability, and strong work ethic.

General Intern Information – Date/Location/Schedule

Internships will take place over 10 weeks from June – August 2027. This role will be based in Berkeley Heights, NJ and operate on a required hybrid schedule – 3 days in the office and 2 days remote per week. This role is not eligible for work visa sponsorship at the time of the application or in the future.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard‑working, innovative and collaborative team has invented next‑generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T‑cell engagers, antibody‑drug conjugates, next‑generation immune checkpoint modulators and effector function‑enhanced antibodies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your‑Socks‑Off (KYSO®) antibody medicines.

Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X.

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