Patient Services Intermediate

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 Match on retirement savings

Job summary

Michigan Medicine is seeking a dedicated patient services coordinator to support benefit checks, insurance authorizations, and order management across audiology and related departments. The role emphasizes accurate documentation, payer compliance, and responsive patient support.

You will scrub ABN waivers, coordinate clinic schedules, and ensure waivers are available for patient signatures, while coordinating with check-in staff across OTO sites.

Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 3 years of experience in a medical customer service environment.

Responsibilities

• Benefit checks and obtaining insurance authorizations for hearing aids, cochlear implant upgrades and HPV testing.
• ABN waiver management: scrubbing clinic schedules, completing ABN documentation, and coordinating with check-in staff across OTO sites.
• Order management for SLP/PT/Audiology orders, routing, tracking and coordination.
• Therapy plan management: monitoring and payer compliance.
• Patient and clinic support: documentation and workflow coordination.

Skills

Customer service in medical setting

ABN/benefit verification

Insurance authorization

Audiology/SLP/PT support

Workflow coordination

Education

High school diploma

Job description

Responsibilities*

Benefit Checks And Obtaining Insurance Authoirzations For

• Hearing Aids
• Cochlear Implant upgrades and replacements
• My HPV Score testing

ABN Waiver Management

• Scrubbing clinic schedules locating ABN Waivers
• Completion of ABN Waiver documentation
• Communication with check in staff across OTO sites ensuring waivers are available for patient signatures

Order Management

• SLP/PT/Audiology orders, routing, tracking and coordination

Therapy Plan Management

• Monitoring, updating, payer compliance

Patient and Clinic Support

• Communicating, documentation, workflow coordination

Required Qualifications*

Graduation from high school or an equivalent combination of education and experience.

Minimum 3 Years Of Experience

Desired Qualifications*

• 3 or more years of customer service experience within a medical environment
• 1-2 years of experience in patient services, medical insurance benefit verification and authorization process
• Experience supporting Audiology, SLP, PT or related clinical departments
• Familiarity with Michigan Medicine payer requirements and ABN processes
• Ability to manage multiple complex workflows simultaneously

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.