Patient Services Floater

PathGroup; Northern (KY); Hybrid; USD 40,000 - 58,000; Full time

Job summary

PathGroup is seeking a Patient Service Floater to travel to client sites and perform daily phlebotomy and specimen collection in PSC or in-office PST settings. You will support coverage across regions, interact professionally with clients, patients, and PathGroup staff, and ensure accuracy and timeliness in all procedures.

This role requires the ability to travel on short notice, maintain precise records in Pathconnect, follow safety and privacy guidelines, and deliver courteous, confident

Qualifications

• 1–3 years of prior job-related experience is required.
• Reliable transportation and good communication are essential.
• Phlebotomy certification is preferred; Louisiana requires it.

Responsibilities

• Travel to client assignments within a designated region with short notice.
• Greet customers and treat them courteously.
• Collect specimens accurately and on time following procedures.
• Explain venipuncture clearly to patients and reduce anxiety.
• Enter patient and test data into Pathconnect and other systems.
• Maintain records, logs, and inventory; assist with monthly statistics.
• Adheres to safety, PPE, and lab and privacy policies.

Skills

Reliable transportation

Valid driver's license

Excellent communication

Time management

Education

High School Diploma or GED

Medical training (medical assistant/paramedic)

Phlebotomy Certification (Preferred; Louisiana requires it)

Job description

Patient Service Floater under the direction of the area supervisor performs daily phlebotomy activities of the Patient Service Center (PSC) or In-office Patient Service Technician (PST) accurately and on time. Patient Services Floater works assisting with coverage of client locations as needed. Travel is required. The person in this position interacts with the client, patients, and other PathGroup personnel in a professional and courteous manner and performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Ready to travel to a client assignment within a designated region with short notice.
• Greets customers appropriately. Treat all customers in a courteous manner.
• Ensures all field patient service and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures. Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required. Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process.
• Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies. Disposes of contaminated sharps, in accordance with applicable laws, standards, and policies.
• Completes requisitions accurately in Pathconnect and/or other Pathgroup computer applications.
• Enters patient, specimen, insurance, or billing information into computer. Requires attention to detail to maintain high level of accuracy. Communicate with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
• Matches laboratory requisition forms to specimen tubes. Label, centrifuge, split, and freeze specimens as required by test order.
• Packages specimens for transport. Stores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by the specific to protocol deemed necessary for transport to maintain the integrity of the specimen. Demonstrates proficiency of proper collection methods and proper processing of all specimens.
• Maintains required records and documentation.
• Maintains daily records and all appropriate PSC/IOPST Patient Service logs.
• Assists with the compilation of monthly statistics and data.
• Performs basic clerical duties, i.e. filing, faxing, and preparing mail. The person in this position is required to perform electronic data entry.
• Approves time in the attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs on Monday for the week prior or as directed by management.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Utilizes time appropriately. Capable of maintaining fluctuating patient flow.
• Displays courteous and professional behavior to clients, patients, and co-workers. Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Performs duties in an independent manner.
• Communicates pertinent information/issues to supervisor, manager or group leader for resolution.
• Contributes to a positive work climate and to the team effort of the department and company.
• Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Assist with periodic inventory counts, report shortages and problems to the group leader or supervisor as they occur.
• Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety. Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abides by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

NON-ESSENTIAL FUNCTIONS:

• Works with other departments within PathGroup and subsidiaries.
• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.

Requirements

EDUCATION & LICENSURE:

• High School Diploma or GED is required; Equivalent work experience (3 years) may be considered if permitted by state and laboratory guidelines.
• Medical training as a medical assistant or paramedic preferred.
• Phlebotomy Certification is preferred. (Required in Louisiana)

REQUIREMENTS:

• 1 -- 3 years of prior job-related experience is required
• 3 or more years of prior job-related experience preferred.
• Must have reliable transportation and communication.
• Proof of auto insurance required.
• Valid Driver's License with a minimum of 1 year driving experience.
• Less than 3 minor moving violation convictions within the previous 3 years.
• Overnight stays may be required.

Work Location Type

On-Site

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