Patient Services Coordinator - Spanish Speaking Required

CORA Physical Therapy; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Full benefits package

401(k)

Tuition reimbursement

Professional development

AI-assisted tools

Job summary

CORA Physical Therapy is hiring a Patient Services Coordinator to greet patients, manage phone calls, verify insurances, and collect payments at the front desk.

You will support a welcoming clinic environment, coordinate referrals, and help communicate visit expectations. Fluency in English and Spanish is required to excel in this role, with a focus on compassionate customer service.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Fluency in Spanish preferred; bilingual required for success.

Responsibilities

• Greet patients warmly and build rapport during in-person and phone interactions.
• Screen and answer calls; take messages and relay information.
• Verify insurance benefits and explain financial responsibilities.
• Manage referrals and prescriptions; communicate first visit expectations.
• Scan documents into patient files; balance daily collections.
• Maintain a clean, welcoming clinic space per CDC guidelines.

Skills

Bilingual English/Spanish

Customer service

Communication

Organization

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Patient Services Coordinator

(Fully Fluent In Both English And Spanish Required)

Grow Your Career. Make a Difference. Thrive in Outpatient Care.

As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

Why Choose CORA

• Outpatient Setting - Make real connections and see your impact.
• Competitive Pay - Your skills and dedication are recognized.
• Time Off - Generous paid time off that grows with tenure and paid holidays
• Full Benefits Package - Medical, dental, vision, disability & life insurance.
• 401(k) Program - Invest in your future.
• Tuition Reimbursement - Continue your education without the burden.
• Professional Development - Internal career growth opportunities, leadership training, and mentorship.
• Technology that Works for You - EMR automations and AI-powered tools to save time.
• Benefits vary based on employment type.

What You'll Do

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

What You'll Need

• High school diploma or GED
• Recent customer service experience required
• Proficient in Microsoft Word and Excel
• Strong communication, organization, and time management skillsReliable, honest, and adaptable in fast-paced team environments
• Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Who We Are

CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration—and a commitment to Treat Everyone Right.

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.