PATIENT SERVICES COORDINATOR - Infectious Disease - Grant Funded

CP01 Carilion Medical Center; Roanoke (VA); On-site; USD 49,828,000 - 69,773,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

Paid time off

Onsite fitness

Wellness app

Childcare discounts

Education and training

Job summary

Carilion Clinic in Roanoke, VA is seeking a Patient Services Coordinator for Infectious Disease. This grant-funded role focuses on enrollment, eligibility, and patient support within the Ryan White program.

You will work in a fast-paced clinic environment, coordinating with billing and care teams while ensuring accurate documentation in the electronic medical record and compassionate patient service.

Qualifications

• Education: Associates degree required; Bachelor's preferred.
• Healthcare experience is beneficial.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Enroll patients into Ryan White Part C program at intake and at recertification.
• Assess eligibility for Medicaid/Medicare and ACA marketplace; assist applications.
• Manage enrollment paperwork, primary insurance, residency proof, and income verification.

Skills

Interpersonal skills

Customer service

Teamwork

Keyboarding

Data entry

Education

Associate degree

Bachelor's degree preferred

Tools

EMR system

Job description

Employment Status: Full time Shift: Day (United States of America) Facility: 2001 Crystal Spring Ave - Roanoke Requisition Number: R162750 PATIENT SERVICES COORDINATOR - Infectious Disease - Grant Funded (Open)

How You’ll Help Transform Healthcare

This is Carilion Clinic ... An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Specific job responsibilities include:

• Ryan White Part C Enrollment and Recertification Enroll patients into Ryan White Part C program at intake, conduct 6 month and annual recertification. At each recertification, determine the patient’s level of Ryan White Sliding Fee Scale and Cap on Charges and educate patients about these benefits. Assess patient for eligibility for Medicaid, Medicare, and private insurance available through ACA marketplace and assist patients in applying for assistance. Manage enrollment paperwork, primary insurance, proof of residency, and proof of income. Monitor patient progress toward Ryan White Cap on Charges and adjust a patient’s cap in coordination with Billing and document it consistently in the electronic medical record as needed. Educate patient on Ryan White program “benefits” and services.
• Sliding Fee Scale and Imposition of Charges Interpret and apply sliding fee scale for FQHC Sliding Fee Scale and the Ryan White Sliding Fee Scale; ensure documentation related to sliding fee scale is accurately and consistently captured in electronic medical record. Responsible for educating patients and prospective patients on sliding fee scales and imposition of charges. Assists with Imposition of Charges process and patient communication as needed.
• Supports administrative and patient support needs for other functions of ID clinic, which may include lab entry and patient communication.

What We Require:

• Education: Associates degree required. Bachelor's degree preferred.
• Experience: Healthcare experience preferred.
• Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred. Excellent interpersonal communication, customer service and teamwork skills required. Above average organizational skills, ability to multi-task, and attention to detail in work. Strong skill in written and verbal communication. Must be proficient in computer data entry/keyboarding. Maintains composure under pressure. Diffuses tension through effective communication. Ability to use electronic medical records.

Compensation Range: $17.39 - $24.35 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care.