Patient Services Coordinator II

Illinois-Bone-; Bourbonnais (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

401k

Wellness program

HSA

FSA

ID protection

Paid holidays

Paid time off

Job summary

Illinois Bone & Joint Institute, LLC is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service, manage registration and scheduling, and mentor new staff. This role supports IBJI teams, ensures accurate demographics, insurance verification, and smooth check-in/out processes.

Candidates should have a high school diploma, 3+ years in customer service (medical office a plus), 1 year in patient services, and familiarity with Epic EMR and scheduling.

Qualifications

• High school diploma or equivalent required; associate degree preferred (healthcare field).
• Minimum three years of customer service experience; medical office a plus.
• Minimum one year in a patient services related role; Epic experience preferred.
• Ability to handle confidential information and maintain scheduling integrity.
• Familiarity with scheduling and rearranging appointments; strong written and verbal skills.

Responsibilities

• Welcome patients and visitors with the highest quality customer service.
• Prepare paperwork to facilitate efficient operation and service.
• Answer general inquiries and manage appointment scheduling.
• Handle phone reception, patient triage, and escalation as needed.
• Registration/pre-registration, review demographics, insurance and documents.
• Check in/out procedures and patient chart management.
• Collect/posting of patient payments (copays, deductibles) and verify insurance.
• Assist in training staff and mentoring new employees.
• Maintain a clean, safe work environment and perform other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Medical terminology

Epic EMR experience

Payer knowledge

Education

High school diploma or equivalent

Associates degree preferred (healthcare concentration)

Tools

Epic EMR

Windows OS

Job description

Description

Illinois Bone & Joint Institute, LLC (IBJI),

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Summary

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Requirements

Education

• High school diploma or equivalent required
• Associates degree preferred (healthcare concentration field a plus)

Certifications/Licensure

• Not applicable

Experience

• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role required
• EHR experience with Epic experience preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments

Technical Skills

• Possess good working knowledge of Microsoft Office and Windows-based computer applications.
• Knowledge in medical terminology preferred
• Insurance payer and eligibility knowledge

Soft Skills

• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
• Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times
• Contact may involve dealing with angry or upset people
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Must be a team player
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Physical Requirements

• Stand or sit for extended periods of time
• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.