PATIENT SERVICES COORDINATOR II

University of Alabama at Birmingham; Birmingham (AL); Sur place; USD 22 000 - 36 000; Plein temps

Résumé du poste

University of Alabama at Birmingham seeks a clerical/administrative professional to support physicians, residents, students, and patients in a fast-paced setting.

You will coordinate scheduling, pre-certifications, and outpatient processes, while maintaining patient records and assisting the care team. Strong communication, confidentiality, and empathy are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• 2 years office/clerical experience in customer service or clinical environment.
• Demonstrated organizational and leadership skills; excellent customer service and communication skills.
• Knowledge of medical terminology and basic PC applications; be able to perform math and bookkeeping.

Responsabilités

• Coordinates scheduling and pre-certification processes.
• Coordinates outpatient scheduling and pre-certification for testing and referrals.
• Advocates for patients and families, helping access services.
• Answers patient inquiries verbally or in writing.
• Documents thorough patient plans and interactions.
• Collaborates with care team; may assign work and order supplies.
• Performs other duties as assigned.

Connaissances

Self-directed

Communication

Interpersonal skills

Independent work

Confidentiality

Empathy

Teamwork

Diversity communication

Flexibility

Customer focus

Formation

High school diploma

2 years clerical experience

Outils

Microsoft Office

Description du poste

University of Alabama at Birmingham

The position will work with other administrative and clinical personnel, residents, students, faculty, and patients.

General Responsibilities

• Under general supervision and according to UAB Medicine established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physicians, advanced practice providers and assigned clinics.


• May direct the work of other clerical employees.

Key Duties & Responsibilities

• Coordinates scheduling and facilitates pre-certification and admitting processes as necessary.


• Coordinates outpatient scheduling and facilitates pre-certification for diagnostic testing and specialty referrals.


• Serves as an advocate for patients and patient families, assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community.


• Answers patient inquiries verbally or in writing, acting as an advocate


• Provides and documents a thorough and accurate record of patient plans and interactions.


• Performs administrative functions such as collaborating with other members of the care team.


• May assign work to others and may order supplies.


• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Must be self-directed/self-motivated.


• Must have good communication and interpersonal skills.


• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.


• Must be able to accept responsibility for the direction, control, and planning of one's own work.


• Must be able to work independently.


• Must be able to recognize the rights and responsibilities of patient confidentiality.


• Must be able to convey empathy and compassion to those experiencing pain, physical or emotional distress, and/or grief.


• Must be able to relate to others in a manner that creates a sense of teamwork and cooperation.


• Must be able to communicate effectively with people from every socioeconomic, cultural, and educational background.


• Must be able to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.


• Must be able to perform effectively when confronted with emergency, critical, unusual, or dangerous situations.


• Must be able to demonstrate the quality work ethic of doing the right thing the right way.


• Must be able to maintain a customer focus and strive to satisfy the customer's perceived needs.

Additional

• Dependable, communicate and collaborate effectively, be adaptable, be organized, have strong computer skills, and be willing to learn.


• This person must also have experience in a customer service and/or dental/medical office environment and be familiar with Microsoft Office, especially spreadsheets.


• Meet preferred criteria.


• Customer service experience and familiarity working in a dental office/school is a plus.

Hourly Range

$16.00-$26.00

Education

• High school diploma or equivalent


• And two (2) years office/clerical experience in customer service, call center, physician office or other clinical environment required.


• Demonstrated organizational and leadership skills; excellent customer service and communication skills required.

Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.

Business Office Education or similar coursework preferred.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Job Category

Clerical & Administrative

Organization

329112000 Prosthodontics

Employee Status

Regular

Shift

Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager)

Onsite