Patient Services Coordinator I

Illinois Bone & Joint Institute; Arlington Heights (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k with company match

Profit sharing

Wellness program

Health savings accounts

Flexible savings accounts

ID protection plan

Insurance: medical, dental, vision, AD

Job summary

Illinois Bone & Joint Institute is seeking a Patient Services Coordinator I to deliver top-tier patient service, handle registrations, and manage scheduling in a fast-paced office.

The role supports IBJI teams and contributes to a positive environment while ensuring accurate registration and efficient patient flow. Most tasks center on front-desk duties, insurance checks, and courteous patient interactions.

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience in customer service role (medical office preferred).
• Epic electronic health record experience preferred.

Responsibilities

• Welcome patients and visitors with excellent service.
• Prepare paperwork to support efficient operations.
• Answer general inquiries and handle appointment scheduling.
• Phone reception, triage, and escalation as needed.
• Register and pre-register patients, verify demographics/insurance.
• Check in/out and manage patient charts.

Skills

Customer service

Flexibility

Education

High school diploma or equivalent

Tools

Epic

Job description

Patient Services Coordinator I

The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Maintain a clean and safe work environment
• Other duties as assigned
• Schedule: Monday- Friday, occasional Saturday as needed.

Education

• High school diploma or equivalent required

Certifications/Licensure

• Not Applicable

Experience

• Minimum one year experience in customer service role (medical office experience preferred)
• EHR experience (Epic experience preferred)

Technical Skills

• Not Applicable

Soft Skills

• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
• Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times
• Contact may involve dealing with angry or upset people

Physical Requirements

• Stand or sit for extended periods of time
• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship and all those typical job expectations may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

• medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits.
• paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.

Salary Description

$17.00-$23.00/hour based on skills/experience