Patient Services Coordinator — Front Desk & Scheduling

US Fertility; New York (NY); On-site; USD 36,000 - 39,500; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Performance bonus

Paid time off

Parental leave

Disability benefits

Fertility discount

Job summary

US Fertility is seeking a front desk/medical office administrator in New York to greet patients, answer phones, schedule appointments, and prepare charts. You will verify insurance and collect payments while supporting a caring, professional environment.

Ideal candidates have a high school diploma (associates or bachelor's preferred), strong communication skills, and proficiency with Microsoft Office in a medical office setting.

Qualifications

• Strong verbal and reading skills.
• Basic familiarity with computers and office devices.
• Familiarity with computer applications (Microsoft Suite).
• Medical office experience is a plus, interest in reproductive medicine a must.

Responsibilities

• Interacting with patients; practicing effective, courteous communication
• Working the front desk
• Answering telephone and scheduling appointments
• Preparing charts; consistently ensuring appropriate forms are used
• Collecting patient payments due at the time of service; verifying accurate insurance information
• Good judgement and takes initiative
• Interpersonal skills: approachable, outgoing, and exhibit a professional disposition
• Passionate about providing excellent patient care
• Ability to work independently and as part of the team

Skills

Communication

Front desk

Scheduling

Computer literacy

Teamwork

Patient care

Verbal reading skills

Education

High School Degree

Associates or Bachelor's preferred

Tools

Microsoft Office

Job description

Build What Matters Most—Families, Futures, And Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including RMA of New York—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a full-time Patient Services Coordinator to join our team at RMA of New York in Eastside, New York City.

• Schedule: Monday through Friday, 6:30 AM to 3:00 PM or 9:30 AM to 6:00 PM (shifts assigned based on practice need); Weekend rotation, 6:45 AM to 12:00 PM or 7:00 AM to 3:00 PM (Shifts assigned based on practice need); Two holidays per year
• Compensation: $17.00 to $19.00 per hour (commensurate with experience)
  
  
  

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Patient Services Coordinator will:

• Interacting with patients; practicing effective, courteous communication
• Working the front desk
• Answering telephone and scheduling appointments
• Preparing charts; consistently ensuring appropriate forms are used
• Collecting patient payments due at the time of service; verifying accurate insurance information
• Good judgement and takes initiative
• Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition
• Passionate about providing excellent patient care
• Ability to work independently and as part of the team
  
  
  

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• A successful candidate must possess a High School Degree, Associates or bachelor's preferred
• Strong verbal and reading skills
• Basic familiarity with computers and office devices
• Familiarity with computer applications (Microsoft Suite)
• Medical office experience is a plus, interest in the field of reproductive medicine a must
  
  
  

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs
  
  
  

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs
  
  
  

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs
  
  
  

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.