Patient Services Coordinator - Float

CORA Physical Therapy; Knoxville (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to support multi-site clinics in the Knoxville area. You’ll greet patients, handle phone calls, verify benefits, and guide first visits with empathy and efficiency.

In this front desk role you’ll use Word and Excel, manage referrals, collect co-pays, and keep the clinic welcoming and organized. Fluency in Spanish is a plus, healthcare office experience preferred.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization and time management.
• Reliable and adaptable in fast-paced team environments.
• Preferred healthcare office experience; Spanish fluency is a plus.

Responsibilities

• Greet patients warmly and build rapport in person and by phone.
• Screen and answer calls, take messages and relay information.
• Verify insurance benefits and explain financial responsibilities.
• Manage referrals and prescriptions; communicate visit expectations.
• Scan insurance and ID cards into patient files.
• Collect co-pays; balance daily receipts; submit charges.
• Maintain clean, welcoming clinic environment; sanitize per CDC.

Skills

Customer service

Communication

Organization

Time management

Reliability

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Patient Services Coordinator - Multi-site

Location - Knoxville Area Float

Grow Your Career. Make a Difference. Thrive in Outpatient Care.

As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions ?and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

Why Choose CORA

• Outpatient Setting - Make real connections and see your impact.
• Competitive Pay - Your skills and dedication are recognized.
• Time Off -Generous paid time off that grows with tenure and paid holidays
• Full Benefits Package - Medical, dental, vision, disability & life insurance.
• 401(k) Program - Invest in your future.
• Tuition Reimbursement - Continue your education without the burden.
• Professional Development – Internal career growth opportunities, leadership training, and mentorship.
• Technology that Works for You - EMR automations and AI-powered tools to save time.

*Benefits vary based on employment type.

What You'll Do

As a Patient Services Coordinator at CORA, you’ll:

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

What You'll Need

• High school diploma or GED
• Recent customer service experience required
• Proficient in Microsoft Word and Excel
• Strong communication, organization, and time management skills
• Reliable, honest, and adaptable in fast-paced team environments
• Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Who We Are

CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration—and a commitment to Treat Everyone Right.

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.