Patient Services Coordinator - Clinical

UnitedHealth Group; Woodstock (GA); In loco; USD 27.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Descrizione del lavoro

UnitedHealth Group is seeking a Patient Services Coordinator - Clinical to schedule home visits for field staff and assist in coordinating patient care. Under the Clinical Manager, you’ll optimize clinical resources to maximize care center capacity and productivity.

You will work with field clinicians to ensure visits are scheduled and completed, handle scheduling inquiries, and support transfers and intake. A licensed nurse and scheduling experience are required, with travel as needed.

Competenze

• Current, active, and unencumbered LPN/LVN or RN license in the state of assignment.
• 1+ years of administrative experience in a healthcare environment.
• 1+ years of scheduling experience in a healthcare environment.
• Ability and willingness to travel as required by the business.
• Valid driver's license, reliable transportation, and required automobile insurance.

Mansioni

• Schedules patient assessment visits including Oasis visits in a timely manner.
• Prepares weekly clinician schedules and reviews capacity to meet productivity standards.
• Assigns clinicians to efficient geographies and matches skills to care needs.
• Ensures missed visits are rescheduled or referred to the Clinical Manager.
• Communicates with field staff to schedule and complete visits as ordered.
• Monitors hospitalized patients and follows up as needed with the team.
• Manages referrals, intake processes, and transfers between centers.

Conoscenze

Scheduling

Healthcare administration

Communication

Formazione

Licensed Practical Nurse (LPN) / Registered Nurse (RN) license

Descrizione del lavoro

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

The Patient Services Coordinator - Clinical is responsible for scheduling home visits for field staff and assisting with the coordination of patient care. Working under the direction of the Clinical Manager, this role ensures proper utilization of clinical resources to maximize care center capacity and productivity.

Primary Responsibilities:

• Ensures patient assessment visits including all Oasis visits are scheduled and performed timely
• Prepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met
• Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity
• Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center
• Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Clinical Manager
• Monitors hospitalized patients, communicating and ensuring the team follows up as necessary
• Completes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as required
• Supports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel
• Runs all applicable reports and responds to workflow taking appropriate actions
• Assists with internal or external transfer of patients between care centers and/or Hospice services
• If a licensed clinician and meets all criteria to be a field clinician, may provide direct patient care as necessary and only in times of an emergency
• May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs
• In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center
• If a licensed clinician, may obtain verbal orders for patients and documents as applicable
• Performs other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, active, and unencumbered LPN/LVN or RN license in the state of assignment
• 1+ years of administrative experience in a healthcare environment
• 1+ years of scheduling experience in a healthcare environment
• Ability and willingness to travel as required by the business
• Valid driver's license, reliable transportation, and required automobile insurance

Preferred Qualification:

• 1+ years of scheduling experience in a healthcare environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.60 to $29.40 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.