Patient Services Coordinator

CORA Physical Therapy; Shorewood (WI); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Outpatient Setting

Competitive Pay

Time Off & Holidays

Full Benefits Package

401(k) Program

Tuition Reimbursement

Professional Development

Technology that Works

Descrizione del lavoro

CORA Physical Therapy in Shorewood, WI is seeking a Patient Services Coordinator to join our clinic support team. You’ll greet patients, manage front desk duties, schedule visits, and help ensure a warm, organized patient experience from arrival through checkout.

This role includes answering calls, verifying insurance benefits, informing patients about financial responsibilities, collecting co-pays, scanning documents, and supporting a smooth coordination with therapists while maintaining a

Competenze

• High school diploma or GED required.
• Recent customer service experience required.
• Strong communication and organizational skills.
• Proficiency with MS Office (Word/Excel) preferred.
• Fluency in Spanish is a plus.

Mansioni

• Greet patients warmly and build rapport at the front desk.
• Screen and answer incoming calls; take messages and relay information.
• Verify outpatient therapy insurance benefits and explain financial responsibilities (co-pays, deductibles, co-insurance).
• Manage incoming physician referrals and prescriptions; communicate first-visit expectations.
• Scan insurance cards and documents into patient files.
• Collect co-pays and deductibles; balance daily collections and submit charges to Clinic Manager.
• Maintain a clean, organized clinic environment; sanitize spaces per CDC guidelines.

Conoscenze

Customer service

Communication

Phone etiquette

MS Word / Excel

Organization

Team player

Formazione

High school diploma or GED

Strumenti

Microsoft Word

Excel

Descrizione del lavoro

Patient Services Coordinator

Location - CORAShorewood -Shorewood, WI 53211

Grow Your Career. Make a Difference. Thrive in Outpatient Care.

As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

Why Choose CORA

• Outpatient Setting - Make real connections and see your impact.
• Competitive Pay - Your skills and dedication are recognized.
• Time Off -Generous paid time off that grows with tenure and paid holidays
• Full Benefits Package - Medical, dental, vision, disability & life insurance.
• 401(k) Program - Invest in your future.
• Tuition Reimbursement - Continue your education without the burden.
• Professional Development – Internal career growth opportunities, leadership training, and mentorship.
• Technology that Works for You - EMR automations and AI-powered tools to save time.

*Benefits vary based on employment type.

What You'll Do

As a Patient Services Coordinator at CORA, you’ll:

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

What You'll Need

• High school diploma or GED
• Recent customer service experience required
• Proficient in Microsoft Word and ExcelStrong communication, organization, and time management skills
• Reliable, honest, and adaptable in fast-paced team environments
• Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Who We Are

CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration—and a commitment to Treat Everyone Right.

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.