Patient Services Coordinator

PT Solutions Physical Therapy; Racine (WI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with match

Paid Time Off (PTO)

Career progression

Additional benefits

Job summary

PT Solutions Physical Therapy in Racine, WI seeks a Patient Service Coordinator to be the vital link between patients, providers, and insurers, ensuring a seamless care journey.

You will verify insurance benefits, secure prior authorizations, coordinate referrals, and optimize scheduling to support efficient operations and patient access to care.

We offer ongoing training, mentorship, and clear paths for advancement within a nationwide practice.

Qualifications

• High School diploma or GED required; diploma submission may be requested.
• 1–2 years of customer service experience; healthcare experience preferred.
• Daily tasks involve patient communication, scheduling, and insurance coordination.

Responsibilities

• Reconcile patient payments and insurance charges while HIPAA-compliant.
• Verify insurance benefits and manage authorization processes.
• Obtain authorizations and coordinate referrals to preserve access to care.
• Track charges, collections, and reconcile accounts on a weekly/monthly basis.
• Maintain positive relationships with patients, providers, and internal teams.

Skills

Insurance verification

Customer service

HIPAA compliance

Schedule coordination

Education

High School diploma or GED

Tools

Payer portals

Job description

Job Overview & Responsibilities

Why Join PT Solutions?At PT Solutions Physical Therapy, we're more than just a private practice-we're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you'll be the vital link between patients, providers, and insurers-ensuring every step of the care journey is seamless, efficient, and supportive.

In this role, you'll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need-quickly and confidently.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization-this is your opportunity.

Your Responsibilities as a Patient Service Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines


• Follow appropriate processes for Insurance Verification and/or benefits management


• Obtain authorization and/or prior authorization


• Over the counter collections and reconciliation of all charges weekly and monthly


• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications & Pay Range

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).


• 1-2 years of customer service experience (experience with healthcare preferred).

Schedule

• Full Time

Compensation

Pay Range: $19-20/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

What Else You Can Expect

In addition to medical, dental, vision, a 401K with match and other great benefits, you can also expect to receive:

• Competitive compensation with ability to earn performance-based incentives


• Professional development through strategic internal platforms


• Opportunity for career progression with a nationwide physical therapy practice


• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)


• Reimbursement for endurance race entry fees

Company Overview

A Top Workplace

At PT Solutions,we'remore than colleagues;we'rea tight-knit community united in our mission to expand access to quality care. Our commitment to you isevidentin our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We've also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. Its not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Letsgo further together and transform care.Jointhe #PTSLife today!To see what #PTSLife is like, visitInstagram,Facebook,andLinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!