Patient Services Coordinator

PT Solutions Physical Therapy; Neenah (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with match

Paid Time Off (PTO)

Professional development

Job summary

PT Solutions Physical Therapy is hiring a Patient Service Coordinator in Neenah, WI. You will serve as the critical link between patients, providers, and insurers, ensuring a seamless care journey.

The role focuses on administrative tasks, insurance verification, prior authorizations, referrals, and scheduling to keep the practice efficient and patient-centered. The ideal candidate has 1–2 years of customer service experience, preferably in healthcare, and a High School diploma or GED.

Qualifications

• High School or GED required
• 1–2 years of customer service experience
• Healthcare experience preferred

Responsibilities

• Reconcile patient payments and units billed following HIPAA guidelines
• Verify insurance coverage and benefits
• Obtain authorization and/or prior authorization
• Oversee collections and reconcile charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal departments

Skills

Customer service

Healthcare experience

Education

High School diploma or GED

Job description

Job Overview & Responsibilities

Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive.

In this role, you’ll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need—quickly and confidently.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity.

Your Responsibilities as a Patient Service Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications & Pay Range

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1-2 years of customer service experience (experience with healthcare preferred).

Schedule

• Full Time

Compensation

Pay Range: $18-24/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

What Else You Can Expect

In addition to medical, dental, vision, a 401K with match and other great benefits, you can also expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Company Overview

A Top Workplace

At PT Solutions,we’remore than colleagues;we’rea tight-knit community united in our mission to expand access to quality care. Our commitment to you isevidentin our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let’sgo further together and transform care.Jointhe #PTSLife today!To see what #PTSLife is like, visitInstagram,Facebook,andLinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!