Patient Services Coordinator

PT Solutions Physical Therapy; Fair Lawn (NJ); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

PTO & Sick Leave

Professional development

Career progression

Endurance race reimbursements

Incentive-based earnings

Job summary

PT Solutions Physical Therapy is seeking a Patient Service Coordinator to act as the vital link between patients, providers, and insurers, ensuring each step of the care journey is seamless, efficient, and supportive. You will own administrative and communication processes, including verifying coverage and securing authorizations, coordinating referrals, and optimizing schedules to improve access to care.

PT Solutions emphasizes ongoing training, mentorship, and clear paths for advancement

Qualifications

• High School diploma or GED required.
• 1-2 years of healthcare customer service experience preferred.
• Strong communication and HIPAA awareness.

Responsibilities

• Verify insurance coverage and obtain authorizations.
• Coordinate referrals and manage scheduling to keep care moving.
• Reconcile patient payments and follow HIPAA guidelines.
• Engage with patients, providers, and insurers to ensure seamless care.

Skills

Customer service

Education

High School diploma or GED

Job description

Job Overview & Responsibilities

Why Join PT Solutions? At PT Solutions Physical Therapy, we're more than just a private practice-we're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you'll be the vital link between patients, providers, and insurers-ensuring every step of the care journey is seamless, efficient, and supportive. In this role, you'll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need-quickly and confidently. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization-this is your opportunity.

Your Responsibilities as a Patient Service Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines


• Follow appropriate processes for Insurance Verification and/or benefits management


• Obtain authorization and/or prior authorization


• Over the counter collections and reconciliation of all charges weekly and monthly


• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications & Pay Range

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).


• 1-2 years of customer service experience (experience with healthcare preferred).

Schedule: Full Time

Pay Range : $21-$22/hour ( Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position )

What Else You Can Expect

• Competitive compensation with ability to earn performance-based incentives


• Professional development through strategic internal platforms


• Opportunity for career progression with a nationwide physical therapy practice


• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)


• Reimbursement for endurance race entry fees

Company Overview

A Top Workplace At PT Solutions, we're more than colleagues; we're a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We've also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It's not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let's go further together and transform care.

We are an equal opportunity employer.