Patient Services & Care Coordination Specialist

Mount Sinai Health System; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Mount Sinai Health System is seeking a Patient Services Coordinator to help educate patients on care plans and coordinate services with Primary Care Providers and outpatient testing facilities. The role requires coordinating daily huddles, managing reminders, and ensuring smooth patient flow.

The coordinator will work with clinicians to resolve care progression issues, contact insurers for pre-certifications, and provide front-end coverage as needed while documenting interactions for routing to

Qualifications

• 3 years healthcare/customer service or relevant experience.
• Some college; Bachelor's degree preferred.

Responsibilities

• Acts as liaison for patient care activities in the practice and coordinates information and continuing care requirements.
• Collaborates with clinical staff to resolve issues impacting patient care progression.
• Monitors dashboard reminders and alerts to organize daily tasks, including visit status, follow-ups, authorizations, and scheduling.
• Contacts insurance carriers for pre-certification and addresses escalated patient needs with the Practice Manager.
• Provides front-end coverage as needed and records telephone encounters for routing to appropriate Providers.
• Connects patients with relevant internal/external resources through coordination with Physicians, patients, and staff.
• Provides recommendations for process/service improvement to enhance patient satisfaction and address issues.
• Performs other duties as assigned.

Skills

Healthcare customer service

Patient coordination

Communication skills

Liaison with providers

Education

Some college

Bachelor's degree preferred

Job description

Mount Sinai Health System is seeking a Patient Services Coordinator to help educate patients on care plans and coordinate services with Primary Care Providers and outpatient testing facilities. The role requires coordinating daily huddles, managing reminders, and ensuring smooth patient flow.

The coordinator will work with clinicians to resolve care progression issues, contact insurers for pre-certifications, and provide front-end coverage as needed while documenting interactions for routing to