PATIENT SERVICES ASSOCIATE - SENECA MEDICAL CTR CASUAL

Independence Health System; Seneca (PA); On-site; USD 30,000 - 40,000; Part time

Job summary

Independence Health System seeks a Patient Services Associate at the Seneca Medical Center. The role involves performing administrative tasks, ensuring quality customer interactions, and scheduling patients effectively. A high school diploma is required, along with strong organizational skills and the ability to communicate complex information.

This position plays a crucial role in supporting healthcare operations and patient access to services. Ideal candidates will have previous outpatient experience and a commitment to service excellence.

Qualifications

• Must have a high school diploma, GED, or higher education.
• Strong leadership and organizational skills required.
• Ability to communicate complex topics effectively.

Responsibilities

• Perform administrative duties in support of the Physician Practice.
• Ensure positive customer service interactions.
• Schedule patients and process patient information.
• Assist patients to meet insurance requirements.

Skills

Leadership Ability

Organizational Skills

Critical Thinking Skills

Communication Skills

Education

High School Diploma or GED

Job description

PATIENT SERVICES ASSOCIATE - SENECA MEDICAL CTR CASUAL

Job Category: BUS OFFICE/PT REGISTRATION

Requisition Number: PATIE026175

Location(s): SENECA MEDICAL CENTER, 1 Park Way, Seneca, PA 16346, USA

Perform administrative and secretarial functions in direct support of the Physician Practice. The position has direct customer contact to obtain accurate demographic and insurance information, facilitate scheduling of patients for appointments and procedures, communicate with internal and external customers, facilitate referrals, authorizations, scheduling, and patient flow through the process.

Essential Job Functions

• Ensure a positive customer service atmosphere and interaction in the reception area.
• Interact with co-workers and internal customers in a respectful and professional manner.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Follow recommended department guidelines for triage and scheduling of patients.
• Process patient information.
• Interview and pre-register patients at the time of or prior to the visit date.
• Enter all information into the billing system per established policies and procedures.
• Accurately code visits based on diagnosis given.
• Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
• Enter all charges/codes into billing system accurately.
• Make every effort to collect payment at the time of visit.
• Accurately complete cash sheets.
• Deliver cash and cash sheets daily to appropriate destination.
• Assist in maintaining and monitoring departmental costs.
• Facilitate patient access to care.
• Schedule patients for appropriate intervals and provider based on protocols.
• Assist patient to access specialty care and testing per physician order where applicable by office location.
• Provide instructions and directions based on protocols and physician order.
• Assist patient to meet insurance requirements for continued care.
• Process referrals in a timely manner.
• Coordinate and submit necessary information to obtain timely authorizations.
• Demonstrate accountability for professional development.
• Act as a patient advocate.
• Perform effectively in the role of preceptor/mentor to new hires and/or students.
• Demonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate.
• Assist in department’s compliance with preparing for annual surveys and/or other regulatory agencies.
• Participate in continuous survey readiness for inspections and surveys.
• Support performance improvement initiatives within the physician practice.
• Assist in data collection as directed by the manager/physician.
• Incorporate into practice performance improvement initiatives that have been implemented.
• Maintain the environment of care.
• Ensure that supplies are replenished daily.
• Consistently maintain a clean safe environment.
• Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.
• Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.
• Ability to think and concentrate for an entire shift.
• Other duties as assigned.

Required Qualifications

• High School Diploma, GED, or next level of higher education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications

• Previous outpatient office experience. Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
• Medical terminology and third‑party health care coverage experience preferred.

License, Certification & Clearances

• PA Act 34, Pennsylvania Access to Criminal History Clearance.

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but serves as a coach and mentor for other positions in the department.

Position Type / Expected Hours of Work

• Regular, consistent, on‑site, and timely attendance.
• Incumbent will be scheduled based on operational need (rotate shifts, standby, on‑call, etc.).
• Travel may be expected locally between IHS locations.

LEAN

• Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to IHS’s missions, vision and values.

AAP/EEO

• Independence Health is an Equal Opportunity Employer. It is the policy of Independence Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non‑job related disability, veteran status, genetic information, or any other protected class. Independence Health will conform to the spirit as well as the letter of all applicable laws and regulations.
• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.