Patient Services Associate (Onsite, MFM Office)

Pediatrix Medical Group; Englewood (CO); On-site; USD 26,000 - 39,000; Full time

Job summary

Pediatrix Medical Group in Englewood, CO is seeking a friendly, detail-oriented Patient Reception & Administrative Support specialist to welcome patients, verify demographics and insurance, and collect payments.

You will schedule appointments, coordinate communications between patients and providers, support billing and eligibility tasks, and help maintain HIPAA compliance in a fast-paced medical office.

Qualifications

• High school diploma or GED or equivalent.
• 2–3 years of recent experience in a medical office setting.
• Strong computer knowledge, preferably Microsoft Office.
• Experience with coding, office billing, insurance and government payer regulations, and third‑party billing requirements.

Responsibilities

• Welcome patients and register/check in patients, collecting demographic and insurance data.
• Schedule and coordinate appointments and follow-ups per protocol.
• Verify insurance eligibility and pre-authorizations as required.
• Assist with copays, payments, and billing inquiries.
• Provide compassionate customer service and maintain HIPAA compliance.

Skills

Medical terminology

Customer service

Verbal communication

Written communication

Fast-paced environment

Multitasking

Team player

Time management

Stress management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• This position has a one-time sign-on bonus of $2,500.00*

Patient Reception & Check-In/Check-Out

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed

Scheduling & Communication

• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high-volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

Insurance & Billing Support

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre‑authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

Administrative Support

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

Customer Service & Compliance

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education

• High school diploma or general education degree (GED): or equivalent combination of education and experience.

Experience

• 2-3 years recent experience in a related position in medical office setting preferred
• Strong computer knowledge (Microsoft office) preferred
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements (pertaining to services offered by the practice) preferred

Skills/Abilities

• Knowledge of medical terminology
• Superior customer service skills
• Excellent verbal and written communication
• Ability to work in a fast‑paced environment
• Ability to work on multiple projects at one time
• Ability to work as a team player
• Ability to prioritize responsibilities and meet deadlines
• Ability to work in a high stress environment.

Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.

Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.

Pay Range (Base Pay)

$19.29-$28.12 per hour

Starting Pay Range (Base Pay)

$22.00-$25.00 per hour

Other Types of Pay

Sign-On Bonus: $2,500.00

Full-time Is Classified As Team Members Who Are Consistently Scheduled And Work 30 Hours Or More On a Weekly Basis. Full-time Team Members Are Eligible For The Following

Health Insurance

Medical and Prescription Drugs; Teladoc Health; Teladoc Second Opinion Service; Dental; Vision; Short-Term Disability (STD); Long-Term Disability (STD); Basic Life Insurance; Spouse Life; child life and Accidental Death & Dismemberment (AD&D).

Other Benefits

Health Savings Account; Healthcare Flexible Spending Account (FSA); Parental Leave Benefit; Sick Pay Bank; Employee Assistance Program (EAP); Progyny Fertility Benefits; Group Aflac Policies; Identity Theft Protection; Employee Charitable Fund; Care.com; Continuing Education Assistance; Various Discount Programs

Retirement Benefits

401(k) Thrift & Profit-Sharing Plan; Employee Stock Purchase Plan (ESPP)

NOTE: Team members at least 21 years old and are either active full-time or part-time team member are eligible to participate in our 401(k) Plan at the time of hire. Team members who meet the plan’s minimum age requirement may enroll in the plan at any time, and contributions will begin as soon as administratively possible.

NOTE: Team members are eligible to begin participating in the ESPP if they have been employed by Pediatrix for two consecutive months prior to the start of each calendar quarterly offering period and are scheduled to work a minimum of 20 hours per week for five consecutive months during the year.

Paid Time Off

Length of Continuous Service

Annual PTO

Hours Accrued Monthly

Maximum Accrual

0 - 4 full years

18 days (144 hours)

12.0 hours

27 days (216 hours)

5 - 8 full years

23 days (184 hours)

15.33 hours

34.5 days (276 hours)

more than 8 full years

28 days (224 hours)

18.67 hours

42 days (336 hours)

Team members accrue PTO as they work up to the maximum accruals stated above. After reaching the maximum accrual, a team member does not accrue additional PTO time until the team members uses sufficient PTO to fall below the maximum permissible accruals. Full-time team members who work less than 40 hours will accrue on a pro rata basis.

Paid Holidays

The Company observes the following Holidays: New Year's Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Thanksgiving Day; Friday after Thanksgiving Day; Christmas Eve; Christmas Day; and 1 Floating Holiday.

NOTE: The paid holidays above are offered to regular full-time team members upon employment. Full-time team members who work fewer than 40 hours per week will receive holiday pay on a pro-rated basis.

Paid Sick Leave

Pediatrix provides paid sick leave to full-time team members through our PTO with accruals outlined above.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.