Patient Services Associate II - Abington Primary Care - Full-Time Days

Jefferson Health; Baederwood (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Sign-on bonus for eligible new hires

Job summary

Jefferson Health is seeking a Patient Services Associate II to enhance the patient experience in a busy healthcare environment. The role involves processing patient arrivals and departures, managing insurance information, and ensuring compliance with HIPAA regulations. Candidates should have a high school diploma and a passion for customer service in healthcare, making a direct impact on patient care and satisfaction.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Processes check-in/check-out and schedules patient appointments via EPIC.
• Obtains pre-certifications and pre-authorizations for procedures.
• Maintains efficient flow of practice and escalates concerns as appropriate.

Skills

Customer service

Patient interaction

HIPAA compliance

Education

High School Diploma or equivalent

Job description

Patient Services Associate II - Abington Primary Care - Full-Time Days

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Patient Services Associate II - Abington Primary Care - Full-Time Days

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Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.
  
  

Job Description

Education:

HS Diploma or equivalent required.

Experience

Customer service and/or patient facing healthcare experience preferred.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

1235 Old York Road, Abington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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