Patient Services Associate: Front Desk & Pre-Auths

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical (including prescription)

Supplemental insurance

Dental

Vision

Life and AD&D insurance

Short- and long-term disability

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Job summary

Jefferson Health in Philadelphia is seeking a Patient Services Associate (PSA) II to enhance the patient experience by courteously processing arrival and departure activities, verifying demographics and insurance, and obtaining pre certifications for procedures.

You will use EPIC for scheduling, check in/out, and ensure smooth flow of patients to examination rooms, while adhering to HIPAA and regulatory standards.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Jefferson Health in Philadelphia is seeking a Patient Services Associate (PSA) II to enhance the patient experience by courteously processing arrival and departure activities, verifying demographics and insurance, and obtaining pre certifications for procedures.

You will use EPIC for scheduling, check in/out, and ensure smooth flow of patients to examination rooms, while adhering to HIPAA and regulatory standards.