Patient Services Associate-CO-Primary Care Dublin Perimeter

Ohio State University Physicians; Dublin (OH); On-site; USD 23,000 - 35,000; Full time

Job summary

Ohio State University Physicians is seeking a Lead PSAs to coordinate patient support services, greet patients, manage check-in/check-out, and assist with day-to-day clinic operations in Dublin, OH. The role supports scheduling, payments, and communications across care teams.

The position emphasizes strong customer service, problem solving, and multitasking in a fast-paced healthcare setting. Travel to other clinics may be required; a high school diploma and related experience are preferred.

Qualifications

• High School diploma or equivalent
• 1 year of customer service experience
• Strong problem solving and multi-tasking capabilities
• Excellent written and verbal communication
• Strong interpersonal skills for sensitive situations

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance in the system.
• Answers patient calls, relays messages, responds to inquiries, and communicates with referring offices.
• Handles check-out tasks including co-pays, scheduling, and after-visit summaries; documents activities.
• Monitors patient wait times and escalates as needed.
• Opens and routes mail, distributes correspondence, and tracks patient information.
• Requests and handles referrals and medical records for new patient appointments.
• Schedules appointments as directed.
• Maintains cash drawer and processes deposits; completes deposits paperwork.
• Obtains registrations or pre-certifications from insurers as needed.
• Uses job-related software and systems; travel may be required.

Skills

Customer service

Problem solving

Multitasking

Written & verbal communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?

OSUP Community Medical Group Employment

OSUP Community Medical Group operates primary and specialty care practices in central and regional areas within Ohio. As part of the buckeye community OSUP Community operates with the support of OSU Physicians Medical Group and Ohio State University Wexner Medical Center. OSUP Community creates a personal environment with comprehensive benefits, so you won't have to compromise on the things you love.

Our culture

At OSUP Community, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP Community prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP Community Medical Group employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

Purpose:The PSAs will coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable. In addition to the above, the Lead positions will also assist management in leading the day-to-day operations.

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.

• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.

• Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.

• Monitors length of patient’s wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic.

• Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters. Tracks and records patient information or program data where applicable.

• Requests and handles referrals and medical records from referring offices for new patient appointments.

• Schedules appointments when directed.

• Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits. Accurately completes necessary paperwork to facilitate and track deposits.

• Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.

• Ability to perform functions using job-related software and systems.

• Travel may be required to accommodate staffing levels at other clinical facilities.

• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.

• Other duties or special projects as assigned.

Qualifications

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving, and ability to manage multiple priorities
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Pay Range

USD $16.93 - USD $25.39 /Hr.