Patient Services Associate

Penn Medicine; West Chester (Chester County); On-site; USD 15,000 - 19,000; Part time

Benefits offered by this job

Tuition assistance

Career development opportunities

Job summary

Penn Medicine is seeking a Patient Service Associate to manage front desk and office duties within Central Registration/LD/Lab specimen/Rad. You will handle check-in/check-out, patient registration, scheduling, and communications, while training new staff and guiding front-office process improvements.

The role involves assisting with physician templates, schedules, and remote meetings when needed. A BA/BS or equivalent experience and at least 1 year in healthcare are preferred.

Qualifications

• Bachelor of Arts or Science or equivalent experience.
• Minimum 1 year of experience in a healthcare environment preferred.
• Customer service experience in a front desk or scheduling role is beneficial.

Responsibilities

• Check-in and check-out patients; patient registration and scheduling.
• Train new PSA hires and lead front office on new processes.
• Oversee physician templates and schedules in manager's absence.

Skills

Customer service

Communication

Multitasking

Education

Bachelor of Arts or Science

Tools

Epic

QGenda

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Central Registration/LD/Lab specimen/Rad

Monday thru Thursday(3 of those days)3:30pm to 7:30pm

Every other weekend 1pm to 5pm

ON call every other month.

1 holiday spring/summer

1 holiday fall/winter

Summary:

• The Patient Service Associate (PSA) serves as an in-house expert and acts as lead for front desk and office functions. In addition to performing duties of a Patient Service Associate (PSA) (check-in/check-out, patient registration, scheduling, telephones, and record retrieval), the PSC will train new PSA hires and lead the front office on new process improvement roll-outs in the practice. The PSC will be expected to take on additional responsibilities in the absence of the manager, such as overseeing physician templates and schedules

Responsibilities:

• PSA duties – check in / check out, patient registration, appointment scheduling, and record retrieval
  Train new PSA hires and train front office on new process improvement roll-outs in the practice
  Attend Schedistration meetings remotely and update Financial Service Representative (FSR) and PSA on new or updated Epic APM processes
  Assist with overseeing Point-of-Service Cashless Collection (practice will be going live in 2019)
  Be primary staff member to provide literature from Onolink to patients for educational use such as insurance electronic pamphlets
  Responsible for emailing New Patient Packets electronically and sending by mail for those patients who do not want by email.
  Update the physician on-call schedule in QGenda
  Assist practice manager with overseeing physician templates and schedules
  Responsibilities of the PSC will grow as experience is gained and performance allows

Credentials:

Education or Equivalent Experience:

• Bachelor of Arts or Science
• Education Specialization:Equivalent Experience:And 1+ years Minimum of 1 year prior experience in healthcare environment preferred.

We believe that the best care for our patients starts with the best care for our employees. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.