Patient Services Associate

Akumin; Town of Florida (NY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Akumin is seeking a Patient Services Associate I to handle scheduling Radiology appointments and pre-registration calls. You will enter patient data into computer systems, follow scripts, and work with physicians and patients to ensure accurate information and smooth scheduling processes.

The role emphasizes high-quality customer service, multitasking, and collaboration with the Patient Services team to resolve issues and improve patient experience.

Qualifications

• Requires high school diploma or equivalent.
• 6+ months of medical or related training/experience.
• Strong multitasking and communication skills; able to work with physicians, patients and coworkers.
• Excellent interpersonal and customer service skills.

Responsibilities

• Answer incoming calls to schedule Radiology appointments.
• Make outgoing calls to patients and referring physician offices to schedule appointments.
• Follow scripts to obtain and provide information during scheduling/pre-registration.
• Enter all information into applicable computer systems per processes.
• Assess callers' needs and escalate to supervisor/manager as appropriate.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Computer systems

Job description

The Patient Services Associate I answers incoming calls to schedule Radiology appointments and makes outgoing calls to patients and physicians. The majority of time will be spent handling scheduling and pre-registration calls based on business needs. Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. Enters all information into the applicable computer programs and systems. Determines the needs of other callers with a focus on one call resolution and ensures every customer receives the highest quality of customer service. Specific duties include, but are not limited to:

• Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.
• Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration.
• Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
• Enters all information into the applicable computer system in accordance with documented work processes.
• Determines customers' needs based on incoming calls, escalates calls as necessary to Patient Services Supervisor or Patient Services Manager as appropriate.
• Completes any additional job duties as assigned.

Position Requirements:

• High School Diploma or equivalent experience required.
• 6 months+ of medical or related training and/or experience Computer literacy and experience with general office equipment required.
• Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers
• Excellent interpersonal and customer service skills.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin opens the doors to an exceptional career in outpatient care. Recognized as a trusted national partner for hospitals, health systems, and physician groups, we provide comprehensive radiology and oncology services with a steadfast focus on patient care.

Join our team to gain access to cutting-edge technologies, thrive in a supportive work environment driven by trust and collaboration, and embark on a rewarding journey of personal and professional growth. Contribute to shaping the future of healthcare by joining Akumin.

At Akumin, we're proud to provide a comprehensive range of top-quality outpatient radiology and oncology services to health systems, hospitals, physician groups, and patients all across the country. Our offerings include state-of-the-art diagnostic imaging, pioneering radiation therapy methods, and personalized care plans created to meet each patient's specific needs. By collaborating with a diverse array of healthcare providers, we make certain our critical services are both accessible and effective, ultimately leading to improved patient outcomes and fostering the overall well-being of the communities we serve.